Melichsia Boss

• Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
• Managed labor, inventory and overhead costs effectively to maintain business profitability.
• Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
• Oversaw payroll, business planning and marketing for franchise operations.

Oversee day to day operations of a busy online hair care brand: Potent Jamaican Black Castor Oil Hair Care Products

• Works closely with R&D to ensure product meets all requirements for appearance, application, wear, texture, usage etc
• Achieve individual revenue goals by educating and consulting with the salon owners, managers, and stylists
• Promote products on multiple channels, including social media, online Google ad campaigns and word of mouth initiatives

• Company Overview: Emergency Housing for Youth
• Knowledgeable Human Resources leader of a not-for-profit accredited child welfare agency
• Responsible for all aspects of Human Resources Management; Employee Relations, Payroll, Administrative
• Responsible for recruiting, orienting, training and supporting 50 employees, was able to reduce staff turn over from 58% to 14% by improving staff orientation and training, professional development, and mid-level management coaching
• Leadership in the setting and achieving of strategic and organizational goals
• Implemented new electronic HR manual
• Develop HR policies and procedures, including revising job descriptions and performance evaluations

• Facilitating Human Resources Management, Finance Management, Business, and Leadership courses
• In addition, teaching on-line courses at Axia College in Critical Thinking and Intro to College Studies
• Participating in faculty workshops and special projects
• Improved students' performance in the classroom by providing regular, accurate and timely feedback
• Increase student retention by empowering and motivating students to actively participate in all aspects of the threaded course discussions

• Started with the company as a Part-time Sales Associate and was promoted to Store Manager within 6 months
• In 2002 was promoted to Area Manager supervising 5 Store Managers and 40 Retail Sales Associates - 8% annual increase in phone sales seen store shortly after accepting the position by coaching fellow associates on proven sales, networking and closing strategies
• Accountable for all Operational, Human Resources and Regulatory Compliance
• Recruit, Hire, and Help Train Retail Sales Associates to Fully Staff Eight Locations within 4 months
• Recruiter of the Year 2004
• In 2007 the company went through a merge - Administer and review employee integration benefit programs
• Successfully helped merge two markets over a year's time
• Continued to maintain a professional appearance and exude leadership in every setting by coaching team members on useful sales techniques

• Promoted from Family Social Worker to this highly visible role; provided total HR support for the Northwest region containing approximately 1/3 of a 1,300 employee not for profit organization
• Reported to Vice President of Human Resource
• Oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws