Microsoft Project
Meliha Sacirovic-Dzemic
Project Manager
Novi Pazar
Summary
Detail-oriented team player adept at planning, directing and maintaining continuous operations in various departments. Ability to handle multiple projects simultaneously with a high degree of accuracy. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Project Manager
The Namers
12.2022 - Current
- Streamlined project processes by implementing Agile methodologies, including creating user stories, assigning story points, planning sprints, and leading daily stand-ups and weekly calls, resulting in increased efficiency and reduced costs.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results.
- Reported regularly to managers on project budget, progress, and technical issues.
Digital Product Owner
The Namers
05.2021 - 12.2022
- Developed eLearning curriculum for medical workers based on prior experience in teaching German.
- Worked with content development team on German language course and integration course.
- Cultivated productive relationships with stakeholders through clear communication and collaboration, ensuring alignment on project goals and expectations.
- Increased user engagement by developing and implementing innovative digital product features.
- Owned and prioritized product backlog.
- Championed adoption of best practices in product development processes, resulting in more efficient workflows and better overall outcomes.
- Collaborated with development team on customization services and tasks.
- Conducted market research to identify new opportunities and target markets.
- Created extensive materials for 12 months long course with focus on detail and user experience.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Coordinated with design and media teams to develop high-quality creative assets.
Customer Support
The Namers
06.2019 - 05.2021
- Provided exceptional customer support to higher education clients by empathetically listening to concerns and offering prompt solutions to maintain positive relationships.
- Reduced customer inquiries by 27% by developing and implementing comprehensive product documentation and user guides, which improved customer self-service capabilities and overall user experience.
- Elevated client experience by providing timely customer support in German and English via phone calls, emails, and live chat platforms.
- Contributed significantly to revenue growth by driving client retention efforts through top-notch customer support services.
- Coordinated cross-functional efforts between engineering, production, and customer support teams to address recurring product issues effectively.
- Improved end-user experience by providing efficient customer support on various technical issues, resulting in increased satisfaction rates.
- Supported post-release activities such as monitoring customer feedback and troubleshooting reported issues alongside customer support teams.
- Mentored new hires for seamless integration into customer support team.
Language Tutor, Business English and Medical German
Acadsoc and private tutoring
01.2016 - 01.2019
- Demonstrated patience and flexibility when working with students facing challenges in grasping complex language concepts, providing tailored support to ensure success
- Conducted immersive conversation sessions, strengthening students'' spoken fluency and listening comprehension skills
- Expanded students'' vocabulary knowledge by introducing new words related specifically to their interests or career goals
- Employed dynamic teaching techniques such as role-playing scenarios and group exercises to encourage active participation from all students during lessons
- Evaluated student progress through regular assessments, providing constructive feedback to guide their language development
- Used variety of teaching methods to successfully help wide range of students
Education
Bachelor Studies - Sales, Marketing and Management
Alfa BK University
Novi Pazar, Serbia 01.2020 - 1 2024
Bachelor of Science - Biology
State University of Novi Pazar
Novi Pazar, Serbia 1 2012 - 1 2018
Skills
Agile Project Management
Cross-Functional Leadership
Process Optimization
Bilingual Communication
Problem Solving
Strategic Planning
Project planning and development
Customer Relations
Root Cause Analysis
Stakeholder Communications
Coaching and Mentoring
Schedule Management
Software
Notion
Jira
Trello
Interests
Behavioral psychology
Hourly rate
42 €/h
Timeline
Project Manager
The Namers
12.2022 - Current
Digital Product Owner
The Namers
05.2021 - 12.2022
Bachelor Studies - Sales, Marketing and Management
Alfa BK University
01.2020 - 1 2024
Customer Support
The Namers
06.2019 - 05.2021
Language Tutor, Business English and Medical German
Acadsoc and private tutoring
01.2016 - 01.2019
Bachelor of Science - Biology
State University of Novi Pazar
1 2012 - 1 2018
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