Melika Brown
Cleveland
Summary
Dynamic entrepreneur and skilled communicator with a proven track record of enhancing customer satisfaction and streamlining operations at Royal Fine Cleaning. Excelled in project and staff management, significantly boosting business efficiency. Demonstrated expertise in business planning and client service, fostering strong relationships and repeat business. Achieved notable success in operational management and marketing, leveraging experience from Cleveland Clinic to drive growth.
Overview
10
10
years of professional experience
Work History
Owner
Royal Fine Cleaning
05.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Janitorial Cleaner
Cleveland Clinic
01.2018 - 01.2019
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
Delivery Driver
United Transportation
01.2015 - 01.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
South High
Cleveland, OHAssociates - Business
Cuyahoga Community College
Cleveland, OHSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Staff management
- Marketing
- Team oversight
- Staff hiring
Timeline
Owner
Royal Fine Cleaning
05.2019 - Current
Janitorial Cleaner
Cleveland Clinic
01.2018 - 01.2019
Delivery Driver
United Transportation
01.2015 - 01.2017
High School Diploma -
South High
Associates - Business
Cuyahoga Community College
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