- Personal Development and Self-Improvement
- Music
- Outdoor Recreation
- Regularly practice mindfulness and meditation for overall wellness
- Passionate about balancing physical health with mental and emotional wellness
- I like trying new recipes and food trends
- Reading
Melina Burke
Chula Vista,CA
Summary
A versatile and customer-focused professional with extensive experience across the hospitality, entertainment, retail, and food service industries. Proven ability to deliver exceptional guest experiences in dynamic environments such as Aquatica San Diego and Sesame Place San Diego, specializing in customer service, teamwork, and operational efficiency. Demonstrates strong interpersonal skills developed through retail sales at Zumiez Inc. , including product knowledge, upselling, and relationship building. Additionally, experienced in fast-paced food service operations at Panera Bread, ensuring high-quality service, multitasking, and adherence to health and safety standards. Known for adaptability, and collaborative mindset, and a passion for delivering positive customer interactions.
Overview
3
3
years of professional experience
Work History
Team Leader
Panera Bread
02.2023 - Current
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Created positive dining experiences for customers by fostering a welcoming atmosphere that encouraged repeat visits.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Reduced wait times for guests with efficient food preparation methods and effective front-of-house communication strategies.
Sales Associate
Zumiez Inc.
11.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Food and Beverage Assistant Supervisor
Sesame Place
05.2022 - 11.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Food and Beverage Ambassador
Aquatica San Diego
06.2021 - 09.2021
- Contributed to successful health inspections by consistently adhering to cleanliness standards in all aspects of food service operations.
- Collaborated with kitchen staff to ensure efficient food preparation and delivery, resulting in better guest experiences.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
High School Diploma -
Eastlake High School
Chula Vista, CA07-2021
Skills
- Teamwork and Collaboration
- Problem-Solving
- Performance Improvement
- Interpersonal Skills
- Multitasking Abilities
- Client Service
- Team Supervision
Interests
Timeline
Team Leader
Panera Bread
02.2023 - Current
Sales Associate
Zumiez Inc.
11.2022 - 01.2023
Food and Beverage Assistant Supervisor
Sesame Place
05.2022 - 11.2022
Food and Beverage Ambassador
Aquatica San Diego
06.2021 - 09.2021
High School Diploma -
Eastlake High School
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