Summary
Overview
Work History
Education
Skills
Timeline
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Melina Del Rio

Ontario,CA

Summary

Growth-driven retail leader with a passion for team development and community impact. Originally inspired by a desire to make a difference through public service, I’ve found a deeper purpose at Starbucks—where leading with empathy drives daily success, strengthens community ties, and supports long-term business growth.

Overview

11
11
years of professional experience

Work History

Shift Supervisor

STARBUCKS COFFEE COMPANY
Chino, California
02.2019 - Current
  • Built strong customer relationships through personalized service, contributing to increased return visits and sales growth.
  • Fostered a fun, goal-driven culture where positive team energy inspired peak performance and meaningful customer interactions.
  • Resolved customer issues with empathy, strengthening loyalty and satisfaction.
  • Directed inventory optimization to reduce waste, improve space usage, and ensure accurate product tracking and availability.
  • Utilized real-time sales analytics to identify new business trends and guide staffing decisions in a newly launched retail location.
  • Trained and mentored new shift supervisors, focusing on service excellence, team engagement, and adherence to company policy.
  • Educated team on effective DPM system usage to improve mobile order accuracy and speed of service during peak periods.

Office Assistant

AD AUTO PARTS
Ontario, California
08.2018 - 06.2019
  • Delivered timely, knowledgeable support for product inquiries and online orders via phone and email.
  • Managed e-commerce listings, updating pricing and inventory to reflect availability and sales trends.

CASHIER

Food 4 Less
Ontario, California
07.2014 - 06.2018
  • Four years of responsible cash handling in a fast-paced environment.
  • Established rapport with customers by consistently providing friendly and helpful service.

Education

Bachelor of Arts - Political Science

University of California, Riverside
Riverside, CA
06-2018

Skills

  • Bilingual (Spanish)
  • Peer Coaching & Development
  • Mediation & De-escalation
  • Service Recovery
  • Microsoft Office
  • Customer Retention
  • Inventory Control
  • Labor Optimization

Timeline

Shift Supervisor

STARBUCKS COFFEE COMPANY
02.2019 - Current

Office Assistant

AD AUTO PARTS
08.2018 - 06.2019

CASHIER

Food 4 Less
07.2014 - 06.2018

Bachelor of Arts - Political Science

University of California, Riverside

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