Melina Fleitas
Elmwood Park,IL
Summary
Enthusiastic and reliable bartender and serving professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Bartender, & Server
Olive Garden
08.2023 - Current
- Deliver exceptional dining experiences by providing safe, friendly, and attentive service
- Excellent team communication and collaboration.
- Proficiency when working closely with diverse groups.
- Collaborative problem solving.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Providing efficient, quality, and comforting experiences to guests.
- Inform all guests with accurate information about allergens & food products.
- Prioritizing proper sanitation and food handling.
- Generation of sales.
- Responsible alcohol preparation and handling.
- Maintain high standards of customer service during high-volume, fast paced operations.
Server, & Serve Trainer
Bj's Restaurant and Brewhouse
02.2023 - 08.2023
- Transcension in customer service
- Efficient and consistent development of food and beverage knowledge
- Effective sales generation
- Responsible alcohol service
- Ensuring proper sanitation and food handling
- Providing excellent team bonding and team communication skills
- Educating new and upcoming servers with the information and skills needed to succeed as an exceptional Bj's server
- (This includes rules and regulations about food handling and store policies)
- Maintain high standards of customer service during high-volume, fast paced operations
- Mastered point-of-service (POS) computer system for automated order taking.
Server, Take-Out Representative, & Classroom Trainer
Hooters
06.2022 - 06.2023
- Attentive and expeditious customer service
- Continuous development of food and beverage knowledge.
- Sales Generation, including Promotional Items and Merchandise.
- Responsible alcohol service.
- Training new and upcoming waitresses on what it means to be a Hooters Girl. [Including corporation rules and regulations]
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Ensuring all sales calls are taken instantaneously and proficiently in order to increase revenue.
Education
Radiology
Triton College
River Grove, IL06.2024
High School Diploma -
Elmwood Park Highschool
Elmwood Park, IL02.2021
Skills
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Complex Problem-Solving
- Food Service
- Team training and development
- Sales expertise
- POS expertise
- Teamwork and Professionalism
- Hospitality and Guest Service
Timeline
Bartender, & Server
Olive Garden
08.2023 - Current
Server, & Serve Trainer
Bj's Restaurant and Brewhouse
02.2023 - 08.2023
Server, Take-Out Representative, & Classroom Trainer
Hooters
06.2022 - 06.2023
Radiology
Triton College
High School Diploma -
Elmwood Park Highschool