Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melina Garcia

El Paso,Texas

Summary

Dedicated and results-driven professional with strong analytical, communication, and teamwork skills. Adaptable and eager to contribute to team success while continuously developing professional expertise. Experienced leader with a proven track record of guiding teams, managing complex projects, and aligning efforts with organizational goals. Skilled in process optimization, maintaining high standards, and ensuring efficiency. Known for a collaborative approach and commitment to excellence. Seeking an entry-level Auditor position to apply analytical skills and support company objectives.

Overview

3
3
years of professional experience

Work History

Customer Experienced Representative Tier 2

Molina Healthcare
04.2023 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support for various states including OH, FL, IA, and FL
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Patient Care Technician

Providence Memorial Hospital
01.2022 - 03.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained clean and safe environment to promote patient safety and comfort.

Education

Bachelor of Science - Healthcare Administration

West Texas A&M University
Canyon, TX
06.2026

High School Diploma -

Mountain View High School
El Paso, TX
06.2022

Skills

  • Customer Service
  • Bilingual
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Performance Improvement
  • Lead prospecting
  • Problem Resolution
  • Teamwork and collaboration
  • Problem-solving abilities
  • Attention to detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Experienced Representative Tier 2

Molina Healthcare
04.2023 - Current

Patient Care Technician

Providence Memorial Hospital
01.2022 - 03.2023

Bachelor of Science - Healthcare Administration

West Texas A&M University

High School Diploma -

Mountain View High School
Melina Garcia