Melina Garcia
El Paso,Texas
Summary
Dedicated and results-driven professional with strong analytical, communication, and teamwork skills. Adaptable and eager to contribute to team success while continuously developing professional expertise. Experienced leader with a proven track record of guiding teams, managing complex projects, and aligning efforts with organizational goals. Skilled in process optimization, maintaining high standards, and ensuring efficiency. Known for a collaborative approach and commitment to excellence. Seeking an entry-level Auditor position to apply analytical skills and support company objectives.
Overview
3
3
years of professional experience
Work History
Customer Experienced Representative Tier 2
Molina Healthcare
04.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support for various states including OH, FL, IA, and FL
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Patient Care Technician
Providence Memorial Hospital
01.2022 - 03.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
Bachelor of Science - Healthcare Administration
West Texas A&M University
Canyon, TX06.2026
High School Diploma -
Mountain View High School
El Paso, TX06.2022
Skills
- Customer Service
- Bilingual
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Performance Improvement
- Lead prospecting
- Problem Resolution
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Experienced Representative Tier 2
Molina Healthcare
04.2023 - Current
Patient Care Technician
Providence Memorial Hospital
01.2022 - 03.2023
Bachelor of Science - Healthcare Administration
West Texas A&M University
High School Diploma -
Mountain View High School
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