Melina Guzman
Fords,NJ
Summary
Adept at enhancing customer experiences and sales outcomes, my tenure at JCPenney showcased my proficiency in POS operations and bilingual communication. Leveraging customer service excellence and product knowledge, I successfully trained new staff, optimized store layouts, and improved inventory management, significantly contributing to the store's visual and operational standards.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
JCPenney
06.2021 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Bachelor of Arts - Architecture
New Jersey Institute of Technology
Newark, NJ05.2026
Associate of Arts - Liberal Arts And General Studies
Middlesex County College
Edison, NJ05.2022
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Reliability and punctuality
- Product Knowledge
- Cash Register Operation
- Stocking and Receiving
- Fluent in English and Spanish
- POS system operations
- Policy and Procedure Adherence
- Product Promotions
Timeline
Retail Sales Associate
JCPenney
06.2021 - 08.2022
Bachelor of Arts - Architecture
New Jersey Institute of Technology
Associate of Arts - Liberal Arts And General Studies
Middlesex County College