Melina Maldonado Banks
Alhambra,USA
Summary
Dedicated activist passionately advocating for social justice, human rights, and education. Extensive experience in the non-profit sector collaborating with external partners and empowering underserved communities. Proven track record in teaching and leadership positions. Exceptional communication skills, marked by enthusiasm and unwavering motivation. Rapid learner, highly energetic, and exceptionally organized with outstanding interpersonal abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Health Worker Outreach Initiative Lead
East Valley Community Health Center
Pomona, USA
12.2023 - Current
- Provided information on COVID-19 guidelines, including vaccination and booster updates, to patients and the community
- Mentored a team of community health workers, providing ongoing training and support to ensure effective service delivery to underserved populations
- Led the coordination and implementation of health education programs, addressing community health challenges and improving access to care
- Developed and executed strategies for patient outreach, engagement, and follow-up, leading to improved retention and satisfaction metrics
- Managed the tracking and reporting of health data to assess the effectiveness of community health initiatives and inform decision-making
Outreach & Enrollment Specialist
East Valley Community Health Center
Pomona, USA
11.2023 - Current
- Assist uninsured individuals with enrollment in affordable health insurance programs, including plans through the health insurance marketplace and MediCal
- Deliver comprehensive patient education on health coverage options, offer guidance during renewal periods, and ensure timely follow-ups for continued coverage
- Build strong, trusting relationships with patients and their families, addressing their specific needs and ensuring satisfaction, leading to high patient retention
- Guide patients and families through the healthcare system, helping them navigate resources and services to achieve positive outcomes
- Lead outreach and community engagement initiatives to boost enrollment numbers for families within EVCHC
- Conduct on-site education and awareness campaigns to inform patients about available health insurance coverage options
Assistant Store Manager
Champion Outlets
Commerce, USA
09.2019 - 08.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Supervised and evaluated sales associates to help improve skills, achieve daily objectives, and attain advancement
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Ensured that all merchandise is displayed and merchandised properly
- Kept Merchandise Supervisor informed of out-of-stock, slow sellers and problem merchandise
- Assisted in planning of store payroll and financial budget
- Maintained accurate records and controlled expenses to achieve budget objectives while ensuring adequate staffing
- Recruited, selected and trained store staff
- Assisted on sales floor as needed, including cashiering and waiting on customers
TEFL Volunteer
Peace Corps Ecuador
Quito, Ecuador
01.2020 - 03.2020
- TEFL - Teaching English as a Foreign Language
- Recruited to apply previous experiences and knowledge to support classrooms across Ecuador
- Developed new knowledge, skills, and attitudes of Ecuadorian classroom culture and societal norms
- Gave assistance to English teachers in local high schools
Assistant Team Leader
AmeriCorps National Civilian Community Corps
Sacramento, USA
10.2018 - 07.2019
- Developed leadership skills through role of Assistant Team Leader to team of 10 members
- Managed weekly hours of team members
- Served as communication liaison between Team Leader and team members
- Tracked weekly tasks and progress reports
- Strengthened communities by completing service projects including fire mitigation and reforestation, disaster relief alongside Federal Emergency Management Agency (FEMA), developing affordable housing and youth mentorship
After-School & Construction Facilitator
Coachella Valley Housing Coalition
Indio, USA
02.2019 - 04.2019
- Improved access to quality youth educational programming by supporting YMCA after-school programs through tutoring, homework help, and engagement in outdoor, recreational activities
- Worked alongside families building each other's homes through Mutual Self-Help Housing program
- Oversaw daily construction tasks that ultimately worked towards creating strong, sustainable, inclusive communities and affordable homes for large working class and migrant farmer population
- Worked towards goal of using housing as platform to improve quality of life
Administrative Support Volunteer & Translator
Catholic Legal Services Of Miami
Miami, USA
10.2017 - 11.2017
- Provided clerical support to office employees by copying, faxing, and filing documents
- Assisted coworkers and staff members with special tasks on daily basis
- Volunteered to help with special projects of varying degrees of complexity
- Interpreter for attorney and client meetings
- Translated documents from Spanish to English
Adult Literacy Tutor
Centro Latino for Literacy
Los Angeles, USA
08.2012 - 05.2015
- Assessed reading comprehension and vocabulary of students
- Kept detailed records of student progress and attendance
- Led activities to develop students' literacy skills
- Worked with teachers to design lesson plans in accordance with curriculums
- Assigned homework to increase spelling, vocabulary and reading abilities
- Motivated students with accurate feedback and positive reinforcement
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help
- Developed methods to motivate and engage students in learning
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas
- Used variety of teaching methods to successfully help wide range of students
Medical Administrative Assistant
Boris Catz MD
Beverly Hills, USA
08.2012 - 05.2015
- Greeted patients and provided required paperwork to facilitate services
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Maintained and updated patient records for accurate, current medical histories
- Supported office staff and operational requirements with administrative tasks
- Conducted insurance verification and preauthorizations and managed patient charts
- Organized paperwork such as charts and reports for office and patient needs
- Scheduled patient appointments
Education
Bachelor of Science - Communication Studies & Latin American Studies
University of Miami
Coral Gables, FL05-2018
Certification
- Certified Enrollment Counselor
- CPR Certification
- Child Passenger Safety Technician
Timeline
Community Health Worker Outreach Initiative Lead
East Valley Community Health Center
12.2023 - Current
Outreach & Enrollment Specialist
East Valley Community Health Center
11.2023 - Current
TEFL Volunteer
Peace Corps Ecuador
01.2020 - 03.2020
Assistant Store Manager
Champion Outlets
09.2019 - 08.2023
After-School & Construction Facilitator
Coachella Valley Housing Coalition
02.2019 - 04.2019
Assistant Team Leader
AmeriCorps National Civilian Community Corps
10.2018 - 07.2019
Administrative Support Volunteer & Translator
Catholic Legal Services Of Miami
10.2017 - 11.2017
Adult Literacy Tutor
Centro Latino for Literacy
08.2012 - 05.2015
Medical Administrative Assistant
Boris Catz MD
08.2012 - 05.2015
- Certified Enrollment Counselor
- CPR Certification
- Child Passenger Safety Technician
Bachelor of Science - Communication Studies & Latin American Studies
University of Miami
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