Melina Rico
Garland
Summary
Creative assistant manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Hollywood Feed
Forney
05.2025 - Current
- Trained staff on customer service standards and product knowledge.
- Oversaw inventory management and stock replenishment processes.
- Handled customer inquiries and resolved issues promptly and effectively.
- Ensured compliance with store policies and safety regulations consistently.
- Collaborated with team members to maintain a clean and organized store environment.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Dasher
DoorDash
Garland
08.2024 - 03.2025
- Deliver exceptional customer service as a Dasher, ensuring timely and accurate food deliveries while optimizing routes for efficiency and customer satisfaction.
- Consistently meet and exceed delivery targets, maintaining a high rating through prompt service and effective communication with customers and restaurants.
- Foster positive relationships with restaurant partners and customers, contributing to a seamless delivery process and promoting DoorDash's reputation for reliability.
Barista/Sales Associate
Fiveash LLC
Garland
02.2024 - 09.2024
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information
- Maintaining company vehicle by cleaning thoroughly after every run
Barista
Scooters Coffee
08.2023 - 02.2024
- Demonstrated a strong work ethic, resulting in consistent high-quality products and services
- Utilized point-of-sale (POS) system to accurately process customer payments
- Trained new staff members on proper coffee preparation and customer service techniques
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
- Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries
- Always on time and stayed late to ensure opening would be minimal effort for morning shift
Pet Care Associate
PetSmart
07.2022 - 10.2022
- Educated pet owners on proper pet care, including nutrition, exercise and grooming
- Maintained animal welfare
- Built displays to attract customers to adopt animals
- Kept environment clean and presentable
- Organized new animal shipments and ensured that new animal health was good
Tool Rental
Home Depot
06.2021 - 05.2022
- Analyzed customer feedback for improving customer experience
- Processed rental contracts
- Adjusted machine settings to ensure minimal tool wear and maximize tool life
- Processed tool repair orders
- Maintained rental vehicles
Seasonal Sales Associate
James Avery
11.2020 - 02.2021
- Collaborated with other associates to ensure the store was organized and properly stocked
- Managed daily operations such as cashiering, stocking, and merchandising to ensure smooth store operations
- Delivered outstanding customer service by providing helpful advice and responding to customer inquiries in a timely manner
- Developed a customer loyalty program that increased repeat sales
- Created engaging displays that showcased products in a visually appealing way
Sortation Associate
Amazon Fulfillment Center
12.2017 - 12.2019
- Trained new associates on safety protocols and sorting techniques, resulting in a 75% decrease in errors
- Maintained safety protocols to ensure a safe working environment for all associates
- Loaded delivery vehicles with precision in a timely manner
- Staged multiple routes in a organized fashion
Waitress
Bella's Napolis
05.2015 - 12.2015
- Memorized the menu and accurately answered customers' questions about menu items
- Ensured that all tables were properly set and clean, resulting in a high rating from health inspectors
- Multi-tasked efficiently to provide prompt and efficient service to all guests
- Up-sold menu items to increase revenue, resulting in an increase in sales
Hostess
Eddie's Napolis
12.2014 - 05.2015
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Education
Phlebotomy Technician -
Phlebotomy USA
08.2024
Food Handlers -
Learn2Serve
08.2023
High School Diploma -
Rico's Homeschool
Garland01.2015
Skills
- Ability to Work Under Pressure
- Effective Time Management
- Customer Service
- Multitasking
- Leadership
- Teamwork
- Problem-solving
- Cash handling
- POS systems
- Merchandising
- Inventory management
- Employee training
- Team building
- Sales optimization
- Retail productivity
- POS systems operations
- Employee coaching
- Hiring and training
Languages
- English, Native
- Spanish, Novice
Timeline
Assistant Store Manager
Hollywood Feed
05.2025 - Current
Dasher
DoorDash
08.2024 - 03.2025
Barista/Sales Associate
Fiveash LLC
02.2024 - 09.2024
Barista
Scooters Coffee
08.2023 - 02.2024
Pet Care Associate
PetSmart
07.2022 - 10.2022
Tool Rental
Home Depot
06.2021 - 05.2022
Seasonal Sales Associate
James Avery
11.2020 - 02.2021
Sortation Associate
Amazon Fulfillment Center
12.2017 - 12.2019
Waitress
Bella's Napolis
05.2015 - 12.2015
Hostess
Eddie's Napolis
12.2014 - 05.2015
Phlebotomy Technician -
Phlebotomy USA
Food Handlers -
Learn2Serve
High School Diploma -
Rico's Homeschool