Melina Ruiz
San Antonio,Texas
Summary
Dependable professional with a proven track record of success in various fields, demonstrating strong attention to detail and a proactive approach. Committed to continuous learning and improvement of processes. Highly conscientious and skilled in multitasking within fast-paced environments, consistently delivering results.
Overview
8
8
years of professional experience
Work History
Operations Lead
Security Service FCU
San Antonio, TX
10.2018 - Current
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Resolving escalated issues involving members or employees.
- Identified needs of members promptly and efficiently.
- Utilized company systems to organize, audit and keep processes up-to-date.
- Ensuring compliance with applicable regulations and industry standards.
- Implemented customer service standards that increased member satisfaction.
- Trained, mentored and motivated employees to maximize team productivity.
Dispute Resolution Specialist
JP Morgan Chase
San Antonio, TX
09.2017 - 09.2018
- Performed periodic reviews of customer accounts to identify any discrepancies.
- Negotiated settlements between parties involved in a dispute.
- Collaborated with internal departments such as legal, compliance, and risk management in order to resolve disputes efficiently.
- Reviewed and evaluated evidence, documents, and other information related to disputes.
- Researched and analyzed customer complaints to determine the root cause of disputes.
Education
Some College (No Degree) - Business Administration and Management
Texas A&M University
San Antonio, TXAssociate of Arts - Business Administration
Northwest Vista College
San Antonio, TX05-2018
Skills
- Regulatory compliance
- Bilingual
- Operational efficiency
- Quality assurance
- Time management
Timeline
Operations Lead
Security Service FCU
10.2018 - Current
Dispute Resolution Specialist
JP Morgan Chase
09.2017 - 09.2018
Some College (No Degree) - Business Administration and Management
Texas A&M University
Associate of Arts - Business Administration
Northwest Vista College