Melina Velazquez
White Plains
Summary
I am a hispanic 18 year old girl, I love shopping and clothes although I have always worked in the food industry I have always wondered how the retail industry is. I believe I would be perfect to work in it, I love building relationships with customers and I have really well trained customer service skills. I enjoy working a lot and am always up to the challenge, I’d rather be working than doing nothing. I work very well under pressure, quickly and efficiently. As well as I can say I am a fast learner, I pickup pretty quickly new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess/Cashier Team Lead
City Limits Diner
White Plains
09.2024 - Current
- Handled cash payments and reconciled daily transactions accurately.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Directed patrons to lounges and waiting areas.
- Monitored dining area to assess server capacity and estimate wait times.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Took beverage orders and served drinks during peak meal times.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Counter Server
Bagel Emporium of Tarrytown
Tarrytown
03.2023 - 04.2025
- Calculated charges, issued bills and collected payments.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Performed general maintenance tasks such as sweeping floors, washing dishes.
- Created food displays according to established standards and replaced dated products with fresh.
- Replenished supply inventory of condiments, napkins, and bags frequently.
- Provided exceptional customer service by responding to customer inquiries promptly and professionally.
- Greeted guests with friendliness and professionalism.
- Maintained a clean, organized and stocked work station.
- Delivered top quality customer service while managing multiple tasks.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Resolved guest complaints to maintain complete customer satisfaction.
- Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
Education
Bachelor of Business - Marketing Management
Manhattanville University
Purchase, NY06-2028
High School Diploma -
White Plains High School
White Plains, NY06-2024
Skills
- Market research
- Social media management
- Campaign analysis
- Customer service
- Team collaboration
- Project management
- Data analysis
- Communication skills
- Time management
- Team building
- Kitchen staff coordination
- Large party preparation
- Customer retention
- Guest engagement
- Cultural awareness
- Staff training
- Customer service expertise
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Certification
- Red Cross CPR
Affiliations
- Cooking
- Baking
- Manicures
- Babysitting
Community Service
- Church Help
- Social Events for Elementary Schools
References
References available upon request.
Timeline
Hostess/Cashier Team Lead
City Limits Diner
09.2024 - Current
Counter Server
Bagel Emporium of Tarrytown
03.2023 - 04.2025
Bachelor of Business - Marketing Management
Manhattanville University
High School Diploma -
White Plains High School