Detail-oriented veterinary assistant adept in client communication and customer service. Proven ability to support veterinary teams and enhance client satisfaction through effective multitasking and adaptability.
Overview
2
2
years of professional experience
Work History
Veterinary Assistant/Technician
Doctor Michael Arpino
Staten Island, NY
08.2025 - Current
Provided support to veterinarians during examinations, treatments, and surgeries to maintain optimal animal care.
Performed surgical instrument equipment and facility maintenance to uphold hygiene and safety requirements.
Adapted quickly to changing team needs by learning new skills and supporting colleagues to meet practice goals and objectives.
Addressed client concerns and answered questions while providing valuable pet care recommendations to increase client satisfaction.
Ensured accuracy of medical records by maintaining complete, relevant documentation for each patient visit.
Coordinated with veterinary staff to support customer satisfaction through efficient phone call handling and front desk task management.
Managed appointment scheduling to optimize clinic flow and minimize wait times.
Answered client questions and addressed inquiries to improve customer service experience and maintain client relationships.
Pet Sitter
Self Employed
Plant City, FL
04.2024 - 05.2024
Provided attentive care for pets, ensuring their safety and well-being during owner absence.
Developed customized feeding and exercise routines tailored to individual pet needs.
Maintained clear communication with pet owners regarding daily activities and health updates.
Prepared food and water following instructions from pet owners.
Cleaned out and scooped litter trays and food and water bowls to provide a clean environment for pets.