Kailyn Archutowski
Bullhead City,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant/Technician
Spirit Mountain Animal Hospital
04.2023 - Current
- Administer medications to animals in treatment and documented changes in condition.
- Assist senior staff with blood analyses and physical assessments.
- Process new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Clean and disinfect exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Collect patient biopsies and blood samples for laboratory analysis.
- Provide care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assist with euthanasia procedures in humanely and compassionately to minimize suffering.
- Provide excellent customer support to clients, answering questions and addressing concerns.
- Educate clients on post-surgical care and nutrition.
Rescue Volunteer/Dog Fosterer
His Paws & Tails Rescue & Transport
03.2022 - 04.2023
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise and emotional support.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Monitored animals for signs of disease, illness, or injury
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Trapped, bonded, and cared for animals that had been dumped and/or feral.
Crew Leader
Wendy's
01.2022 - 04.2023
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Delivery Driver-Self Employed
DoorDash
01.2022 - 04.2023
- Delivered packages to customer doorsteps and business offices in a timely fashion
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated efficiently and performed transactions for customers
Housekeeper
Self-employeed
06.2020 - 12.2021
- Adhered to professional house cleaning checklist.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Dusted picture frames and wall hangings with cloth.
Manager
Wendy's
06.2017 - 06.2020
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained payroll and other financial functions
Education
High School Diploma -
Los Banos High School
Los Banos, CA06-2019
Skills
- Complaint resolution
- Account updating
- Customer service
- Recordkeeping strengths
- Training development aptitude
- Client relations
- Leadership
- Detail oriented
- Positive Attitude
- Self starter
- Problem-solving
- Quick learner
Timeline
Veterinary Assistant/Technician
Spirit Mountain Animal Hospital
04.2023 - Current
Rescue Volunteer/Dog Fosterer
His Paws & Tails Rescue & Transport
03.2022 - 04.2023
Crew Leader
Wendy's
01.2022 - 04.2023
Delivery Driver-Self Employed
DoorDash
01.2022 - 04.2023
Housekeeper
Self-employeed
06.2020 - 12.2021
Manager
Wendy's
06.2017 - 06.2020
High School Diploma -
Los Banos High School
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