Summary
Overview
Work History
Education
Skills
Timeline
Melina Ybarra

Melina Ybarra

Texas City,TX

Summary

Results-driven professional with a proved track record of workplace agility, adept at navigating diverse work settings and seamlessly transiting between tasks to meet organizational goals.

Overview

7
7
years of professional experience

Work History

Breach Support

Liveops
08.2021 - Current
  • Provide support and guidance through inbound call requesting how to protect their identity.
  • Assisting customer with enrolling in credit monitoring memberships for a Credit Bureau.
  • Data entry for customer's Personal Identifiable Information while using Salesforce software.
  • Analyze and provide troubleshooting support for customer experiencing technical issues for self enrollment.

Customer Service Associate

BroadPath Healthcare
03.2022 - 10.2022
  • Remained in HIPPA compliance while verifying customer's accounts in Salesforce.
  • Provided good quality customer service, maintained 5 minutes or less for AHT, and exceeded my daily KPI's while in a video monitored remote call center environment.
  • Analyzed receipts of prescriptions along with health and wellness products to ensure the customer's account is accurately reflecting the points included from their purchases.

Community Manager

Tarantino Properties
Lake Jackson, TX
02.2021 - 07.2021
  • Overseen daily operations for 2 apartment communities, totaling 400 units and 10 employees.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.

Community Manager

Disrupt Management
Houston, TX
03.2019 - 01.2021
  • Managed an apartment community built in 1967 with 265 unit located in Beaumont, TX with 7 employees.
  • Assisted Regional and President of Disrupt Management by preparing monthly financial budget spreadsheets, fulfilled staff needs and mentored other community managers.
  • Supported Community Managers with ensuring OneSite is up to date to complete weekly reports and engaged directly with clients via calls and emails on a weekly basis.
  • Team leader during the physical due diligence process. Walked and inspected every occupied and vacant unit while notating detailed evaluations and documenting with photographs.

Leasing Agent

Capstone Real Estate Investments
Beaumont, TX
07.2018 - 03.2019
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Inspected vacant units and ensured they were ready for showings.
  • Maintained accurate records of all tenant leases, payments, and occupancy status.
  • Monitored rent collection activities and pursued delinquent accounts.

Leasing Agent

TriPro Management
Beaumont, TX
04.2017 - 07.2017
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals. Increased 70% occupancy to 100% within 3 months.

Education

High School Diploma -

Solid Rock Christian Academy , Beaumont, TX
05.2011

Skills

  • PII Compliance
  • Time Management
  • Customer Service
  • Data Entry
  • Leadership & Management
  • Remote Collaboration

Timeline

Customer Service Associate - BroadPath Healthcare
03.2022 - 10.2022
Breach Support - Liveops
08.2021 - Current
Community Manager - Tarantino Properties
02.2021 - 07.2021
Community Manager - Disrupt Management
03.2019 - 01.2021
Leasing Agent - Capstone Real Estate Investments
07.2018 - 03.2019
Leasing Agent - TriPro Management
04.2017 - 07.2017
Solid Rock Christian Academy - High School Diploma,

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Melina Ybarra