Melinda Adcock
Ville Platte,LA
Summary
Account Manager with a strong track record in fostering customer loyalty and exceeding sales targets. Expertise in managing financial operations and optimizing team performance, ensuring seamless service delivery. Proven ability to leverage customer insights to enhance satisfaction and generate repeat business.
Overview
13
13
years of professional experience
Work History
Server/Kitchen Manager/Bookkeeper
The Cajun Catfish
Ville Platte, LA
02.2019 - Current
- Built strong relationships with regular customers to enhance loyalty and repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed multiple tables efficiently during peak hours of service.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions and processed payments accurately at the register.
- Oversaw accounts payable and receivable processes to ensure timely financial operations.
- Processed accounts payable and receivable transactions.
- Executed accounting, payroll, and bookkeeping services to support smooth business operations.
- Maintained accurate records of financial transactions daily.
- Reconciled bank statements and internal ledgers regularly.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
Manager
The Cajun Coop
Ville Platte, LA
06.2020 - 01.2022
- Consistently met financial goals by managing expenses, optimizing schedules, and regulating inventory.
- Enhanced team performance through daily activity monitoring and mentoring.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Executed multiple tasks efficiently to meet project deadlines.
- Recorded inventory sales into the organization's weekly income report.
Licensed Insurance Producer
Miles Briley Agency, AllState
Ville Platte, LA
09.2017 - 10.2018
- Exceeded corporate quotas for monthly policy sales.
- Promoted Allstate products and services using upselling and other sales strategies.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Quoted and calculated premium rates for policies, using rate book, and calculator.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Established payment methods for clients to facilitate customer payments and issue receipts.
Customer Service Representative
Quality Medical Care
Ville Platte, LA
09.2013 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer calls promptly, minimizing on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided tailored advice and assistance to customers, addressing special needs and preferences.
- Informed customers about billing procedures, processed payments, and clarified payment options.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Verified insurance. Handled prior authorizations for insurance companies.
Education
Certification - Medical Assistant
Blue Cliff College - Alexandria
Alexandria, LA12-2012
Certification - Medical Office Assistance
Coreil Technical College, LLC
Ville Platte, LA06-2010
Skills
- Order accuracy
- Sales Monitoring
- Promotions and upselling
- Inventory Management
- Health and Safety Standards
- Training and Development
- Microsoft Office expertise
- Accounting Software
- Multitasking
- Time Management
Timeline
Manager
The Cajun Coop
06.2020 - 01.2022
Server/Kitchen Manager/Bookkeeper
The Cajun Catfish
02.2019 - Current
Licensed Insurance Producer
Miles Briley Agency, AllState
09.2017 - 10.2018
Customer Service Representative
Quality Medical Care
09.2013 - 03.2017
Certification - Medical Assistant
Blue Cliff College - Alexandria
Certification - Medical Office Assistance
Coreil Technical College, LLC