Melinda Adkins
Azle ,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Assistant Manager
RPM Living
01.2024 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Account Executive
PAS/OMNIA Partners
04.2015 - 01.2023
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
Skills
- Cost Reduction
- Operations Management
- Recruiting and interviewing
- Employee Scheduling
- Sales Growth
- Staff Supervision
- Customer Relationship Management (CRM)
Timeline
Assistant Manager
RPM Living
01.2024 - Current
Account Executive
PAS/OMNIA Partners
04.2015 - 01.2023