MELINDA ADKINS
Bonita Springs,FL
Summary
Results-driven Sales and Customer Service Specialist with a strong background in exceeding sales goals through strategic analysis and upselling. Experienced in contract review and problem resolution, fostering client relationships, and enhancing satisfaction. Skilled in Microsoft Office.
Overview
31
31
years of professional experience
Work History
Sales Specialist Manager -Flooring / Home Decor
Lowe's
Estero, Fl
04.2023 - Current
- Facilitated flooring sales, aligning product offerings with customer needs.
- Resolved flooring project issues, ensuring timely completion and customer satisfaction.
- Sold special order window coverings.
- Delivered customer service, fostering positive client relationships and enhancing overall satisfaction.
- Collected payments for the product.
- Stocked shelves, cycle counts of product, and order sample flooring
Customer Service Representative
Lee County Tax Collector
Bonita Springs, FL
10.2021 - 04.2023
- Facilitated customer interactions, addressing inquiries and resolving issues to enhance satisfaction and loyalty.
- Processed Florida driver licenses and id cards, ensuring compliance with state regulations.
- Processed out of state motor vehicle/vessel/trailer titles and registrations to facilitate smooth transitions for customers.
- Processed Florida motor vehicle/vessel/trailer titles and registrations.
- Collected Lee County property taxes.
- Reconciled daily cash drawer.
911 Emergency Dispatcher
City of Columbus
Columbus, Ohio
02.2006 - 09.2021
- Prioritized responses to public emergency and non-emergent calls, promptly dispatch police, fire, and EMS,
- Handled emergency phone calls calmly, gathering critical information to facilitate effective response.
- Documented vital details in call tracking and assignment system while gathering caller information and interpreting computer data.
- Maintained and updated crucial and confidential information, including phone numbers and addresses.
- Achieved Ohio LEADS certification in law enforcement data system. Law Enforcement Automated Data Systems.
- Read and interpret BMV records. Ex.: License plates, driver license, C.C.W permit, wanted persons, stolen cars and missing persons.
- Trained new hires on call taking and dispatching.
Cash Office Manager
Giant Eagle
Hilliard, OH
05.2003 - 02.2006
- Reconciled daily cash variance reports, tracking overages and shortages to identify trends and potential issues for management review.
- Balanced overall budget by assessing daily cash access needs against the money safe contents and coordinating with managers to ensure adequate cash supply.
- Checked and prepared cashier register tills for accuracy at the start of each shift.
- Counted and balanced tills at shift start, reconciling register discrepancies, refunds, and account deferrals to maintain accurate financial records.
- Issued cash, change, and electronic equipment to sales associates throughout the facility, and participated in end-of-shift accounting procedures to document handling revenues.
- Processed credit card, EBT, and gift certificate payments in an electronic computer system.
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution.
Executive Assistant
IKON Office Solutions
Dublin, Ohio
12.2000 - 05.2003
- Managed calendars, appointments, and meeting coordination for leadership team.
- Prepared correspondence, reports, and confidential documents.
- Created and maintained organized filing systems for easy access to records, reports, and documents.
- Crafted proposals and memos to support key projects and facilitate communication.
- Supported executive office operations at an office solutions firm.
Contract Analyst
Bank One, JP Morgan Chase
Columbus, OH
05.1995 - 10.2000
- Streamlined preparation and processing of business contracts, ensuring compliance and accuracy.
- Supported contract management processes, facilitating timely execution and adherence to terms.
- Recorded purchasing activities and maintained inventory reports, contributing to informed decision-making.
Education
High School Diploma - Business/Secretarial
Centerville High School
Centerville, Ohio05-1990
Some College (No Degree) - Finance/Economics
Sinclair Community College
Dayton, OHSome College (No Degree) - Management Information Systems
Wright State University
Dayton, OHSkills
- Sales transactions
- Sales performance
- Customer Service
- Problem resolution
- Microsoft Office proficiency
- Multitasking and organization
- Time management
- Interpersonal communication
- Communication
- Collaboration skills
- Active listening
- Flooring sales
- Customer service
- Product ordering
- Cash handling
- Contract review
- Records management
- Dispatch coordination
- Problem solving
- Sales expertise
- Team leadership
- Inventory coordination
- Account management
- Strategic analysis
- Sales forecasting
- Sales training
- Closing techniques
- Inventory maintenance
- Upselling and cross selling
- Performance tracking
- Customer service and care
- Call center operations
- Exceeds sales goals
- Client account management
- Product merchandising and distribution
- Product and service sales
- Staff training
- Interpersonal communication skills
Accomplishments
- Achievement award:
- National Association of Purchasing Management. Strategic Supplier Alliance -1997
- General Banking Diploma from American Bankers Associations, American Institute of Banking -1994
- Purchasing Managers of America: State Division of Business Professionals of America
- 2nd place: Dictation - 1990
- 3rd place: Dictation- 1989
- 5th place: Information Processing 1-A - 1989
Timeline
Sales Specialist Manager -Flooring / Home Decor
Lowe's
04.2023 - Current
Customer Service Representative
Lee County Tax Collector
10.2021 - 04.2023
911 Emergency Dispatcher
City of Columbus
02.2006 - 09.2021
Cash Office Manager
Giant Eagle
05.2003 - 02.2006
Executive Assistant
IKON Office Solutions
12.2000 - 05.2003
Contract Analyst
Bank One, JP Morgan Chase
05.1995 - 10.2000
High School Diploma - Business/Secretarial
Centerville High School
Some College (No Degree) - Finance/Economics
Sinclair Community College
Some College (No Degree) - Management Information Systems
Wright State University