Devon Howard
Cibolo
Summary
Results-driven Flooring Specialist with expertise in sales and customer relations. Recognizes client needs and delivers tailored flooring solutions while managing projects from inception to completion. Strong collaborator focused on efficient outcomes, with proficiency in product knowledge and inventory management.
Overview
10
10
years of professional experience
Work History
Flooring Sales Specialist
The Home Depot Inc
05.2024 - 08.2025
- Executed sales strategies to drive revenue growth in flooring department through effective customer engagement.
- Advised customers on flooring options, enhancing product knowledge and informed decision-making.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Collaborated with installation teams to ensure seamless project execution and high customer satisfaction rates.
- Trained new sales associates on product features, benefits, and customer service best practices to improve team performance.
- Analyzed market trends and customer feedback to refine product offerings and align with consumer preferences.
Sales Associate
The Home Depot Inc
04.2021 - 08.2025
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted customers in product selection, ensuring positive shopping experiences.
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed transactions accurately and efficiently at point-of-sale terminals.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained organized and visually appealing merchandise displays to enhance store aesthetics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve daily sales targets and improve customer service standards.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided product knowledge training to new associates, fostering a knowledgeable workforce.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Monitored inventory levels and participated in stock replenishment to ensure availability of key products.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built relationships with customers to encourage repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Built relationships with customers to encourage repeat business.
- Ensured smooth handling of returns and exchanges to maintain positive customer experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Overnight Stocker
Walmart
10.2020 - 12.2020
- Managed overnight inventory replenishment to ensure product availability for customers.
- Coordinated stock organization on shelves and backroom to optimize space utilization.
- Conducted regular audits of inventory levels to maintain accurate stock counts.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Eliminated clutter by removing boxes and trash from sales floor to enhance store presentation.
- Removed all boxes and related trash from sales floor and processed through compactors.
Shift Leader
Taco Bell
07.2020 - 10.2020
- Supervised daily operations, ensuring team adherence to service standards and protocols.
- Trained and mentored new employees on customer service techniques and operational procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Implemented efficiency improvements in workflow, enhancing speed of service during peak hours.
- Resolved customer complaints promptly, improving satisfaction and loyalty through effective communication.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted performance evaluations for staff, providing feedback to foster professional development.
- Monitored inventory levels, coordinating restocking processes to maintain optimal supply readiness.
- Collaborated with management to develop training programs that improved employee retention rates.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Food Service Worker
Taco Bell
07.2018 - 10.2020
- Prepared food items according to standardized recipes and safety guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Provided a positive first impression to customers upon arrival. at counter to fulfill requests and answer questions.
- Managed inventory levels, ensuring availability of ingredients for daily operations.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Shifted between roles in the food service environment to meet operational demands.
Food Service Worker
Baskin Robbins Ice Cream
03.2017 - 06.2018
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Collaborated with team members to streamline service processes during peak hours.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cross-trained on teammates' tasks to provide support during absences.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Grocery Bagger
Commisary
05.2015 - 02.2017
- Ensured efficient bagging of groceries for optimal customer satisfaction.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved shopping carts from parking lot and returned them to designated areas to ensure accessibility for customers.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Directed customer inquiries to appropriate departments with professionalism.
Education
Associate of Arts - Fine Arts
Northeast Lakeview College
Live Oak, TX05-2027
Skills
- Flooring installation expertise
- Flooring product knowledge
- Flooring sales
- Customer engagement
- Upselling strategies
- Market trend analysis
- Sales transactions
- Product measurements
- Point of sale systems
- Team collaboration
- Sales-driven focus
- Flooring product knowledge
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Flooring Sales Specialist
The Home Depot Inc
05.2024 - 08.2025
Sales Associate
The Home Depot Inc
04.2021 - 08.2025
Overnight Stocker
Walmart
10.2020 - 12.2020
Shift Leader
Taco Bell
07.2020 - 10.2020
Food Service Worker
Taco Bell
07.2018 - 10.2020
Food Service Worker
Baskin Robbins Ice Cream
03.2017 - 06.2018
Grocery Bagger
Commisary
05.2015 - 02.2017
Associate of Arts - Fine Arts
Northeast Lakeview College