Melinda Barrowcliff-Reyes

• Executed promotional events and sales initiatives in collaboration with team members.
• Engaged customers through knowledgeable product recommendations and effective demonstrations.
• Maintained compliance with health regulations while ensuring store cleanliness.
• Fostered relationships with customers, driving repeat business through personalized service.
• Processed customer transactions efficiently at checkout for optimal performance.
• Designed visually appealing merchandise displays to attract customer interest.
• Restocked shelves in line with inventory needs and upcoming demonstrations.
• Recognized by management for consistently delivering exceptional customer service.
• Also, help in other departments as needed, such as Bakery, Dairy, Scan, and Front-End.

• Prepared a variety of coffee beverages according to customer preferences.
• Maintained cleanliness and organization of the coffee shop environment.
• Assisted customers in selecting products and making informed choices.
• Operated espresso machines and brewing equipment efficiently.
• Managed cash register transactions accurately during busy shifts.
• Collaborated with team members to ensure smooth service flow.
• Restocked supplies and inventory to meet daily demands.
• Engaged customers with friendly service to enhance their experience.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Described menu items to customers and suggested products based on stated preferences.
• Stocked shelves with ingredients needed to make coffee drinks.
• Monitored inventory levels of supplies and restocked when necessary.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Created complex, hand-crafted beverages based upon customer preferences.

• Conducting daily, weekly, and monthly price changes, including changing shelf signs and tags and promotional signs.
• Verifying weekly ad price changes, promotional price accuracy and pricing signage in all departments, auditing all departments on a weekly basis to make sure all prices are correct.
• Checking all COO’s in Produce, and Meat departments to make sure the country of origin is correct on all signage ensuring compliance with all company and governmental compliance regulations.
• Schedule for my department.
• Weekly and monthly ad prep, making sure that all new signs and tags are created and put up for weekly and monthly sales.
• Insures that all mangers specials are put up within a reasonable time to lower shrink as much as possible.
• Work with managers and department managers to ensure any and all product movement within the store is priced correctly asap.
• Performed troubleshooting to resolve any issues with scanner hardware or software.
• Maintained accurate records of scanned documents and images.
• Provided technical support to users regarding scanning processes and equipment.
• Trained staff on proper use of scanners, imaging systems, indexing tools.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Trained in Receiving and store schematics as well.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Supervised cashiers to enhance efficiency of customer service operations.
• Trained new staff on register procedures and effective customer interaction techniques.
• Managed cash handling processes, including transactions and drawer balancing.
• Resolved customer inquiries and complaints with professionalism and empathy.
• Coordinated shift schedules to maximize staff coverage during peak hours.
• Monitored cashier performance to ensure compliance with store policies.
• Facilitated communication between management and cashier team for operational updates.
• Performed regular audits of cash drawer balances to verify accuracy of funds.

• Oversaw home décor and furniture departments, ensuring optimal presentation and organization.
• Assisted customers, stagers, and interior designers in selecting ideal furnishings.
• Ordered merchandise weekly for up to three departments, managing inventory of over one thousand pieces.
• Trained new employees on company policies and product knowledge.
• Collaborated with management to implement process improvements enhancing customer experience.
• Managed inventory organization to maintain optimal product display.
• Facilitated communication between different departments involved in lead management activities.

Engaged clients in high-end furniture sales, including bedding and accessories tailored to needs.
Collaborated with store manager for in-home consultations and design improvements.
Executed opening and closing procedures, managing cash handling and bank deposits.
Addressed customer inquiries and resolved issues in-store and via phone.
Maintained an inviting showroom environment through effective product displays.
Educated customers on available products and services to support informed decisions.
Delivered exceptional customer service that enhanced brand reputation.
Updated visual merchandising to showcase diverse home design options.

Provided outstanding customer service through proactive engagement with each client.
Handled inquiries and resolved complaints efficiently.
Restocked inventory based on incoming shipments promptly.
Adjusted sales floor organization to fulfill company requirements.
Oversaw employee performance in sales and cash handling processes.
Logged daily transactions and prepared weekly payroll reports accurately.
Trained team members on best practices in customer interaction.
Collaborated on merchandising concepts during team discussions.

• Assisted in managing daily store operations and staff scheduling.
• Facilitated communication between management and staff to address concerns promptly.
• Coordinated promotional events to drive customer engagement and store traffic.
• Supervised daily operations including scheduling shifts, assigning duties.
• Maintained up-to-date knowledge of company products and services.

Managed opening and closing procedures for store, including cash handling and staff assignments.
Educated customers on products while providing personalized recommendations.
Monitored merchandising standards to guarantee optimal presentation daily.
Handled customer inquiries and resolved issues promptly.
Received shipments, stocked inventory, and maintained stock levels.
Collaborated with owners on strategic product purchasing for store inventory.
Re-merchandised sales displays to drive increased sales performance.
Supervised staff involved in sales activities, inventory assessments, and cash reconciliation.