Kate Uch
Lake Forest,CA
Summary
Dynamic sales professional with a proven track record at Sprouts Farmers Market, excelling in customer relationship building and sales presentations. Consistently exceeded sales goals by leveraging product knowledge and effective objection handling. Adept at coaching team members, enhancing service delivery, and driving customer satisfaction through engaging product demonstrations.
Overview
6
6
years of professional experience
Work History
Sales Ambassador
Sprouts Farmers Market Inc, Grocery
Lake Forest, CA
01.2023 - Current
- Engaged customers by providing product knowledge and promoting healthy lifestyle choices.
- Assisted in maintaining store displays to enhance visual merchandising and boost sales.
- Educated customers on organic products and sustainable farming practices.
- Collaborated with team members to ensure efficient inventory management and stock replenishment.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Conducted product demonstrations to increase customer awareness and drive purchases.
- Provided valuable feedback to management, contributing to improvements in product offerings and overall customer satisfaction.
- Exceeded quarterly sales goals consistently by effectively managing a pipeline of leads.
- Increased sales by building strong relationships with clients and providing excellent customer service.
- Educated customers on product features and answered questions regarding product use.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Assistant Manager
Linda Coffee House
Portola, CA
09.2021 - 07.2027
- Led daily operations, ensuring high-quality service and adherence to health standards.
- Trained and mentored staff on customer engagement and product knowledge.
- Developed and implemented new inventory management procedures, improving stock accuracy.
- Enhanced customer satisfaction by addressing concerns promptly and effectively.
- Streamlined workflow processes, resulting in reduced wait times for customers.
- Managed scheduling to optimize staffing levels during peak hours, enhancing service delivery.
Department Lead
Ralphs Grocery
Tustin, CA
07.2021 - 04.2022
- Supervised daily operations to ensure adherence to store policies and procedures.
- Trained and mentored team members on customer service excellence and product knowledge.
- Coordinated inventory management processes to maintain optimal stock levels and minimize waste.
- Implemented staff scheduling strategies to enhance productivity and meet peak demand periods.
- Monitored sales performance, identifying trends and adjusting strategies to improve results.
- Collaborated with management on promotional events, ensuring effective execution and visibility.
- Resolved customer inquiries and complaints promptly, fostering positive relationships within the community.
Education
BBA - Marketing Management
Norton University
Phnom Penh CambodiaSkills
- Sales presentations
- Coaching and mentoring
- Target achievement
- Objection handling
- Customer relationship building
- Product and service knowledge
- Client service
- Event participation
Timeline
Sales Ambassador
Sprouts Farmers Market Inc, Grocery
01.2023 - Current
Assistant Manager
Linda Coffee House
09.2021 - 07.2027
Department Lead
Ralphs Grocery
07.2021 - 04.2022
BBA - Marketing Management
Norton University
Awards winner at Ralphs Grocery number of seafood drive sale
Awards winner of seafood sale drive the in district of Ralphs Grocery. There are 25 store in this district. Sale most seafood production, Seafood packaging fresh and frozen.