BRIANNA GONZALEZ-OTEY
Lush Cosmetics
Flat Rock
2
Languages
14
years of professional experience
Detail-oriented Office Support Professional with extensive experience in guest services and administrative support. Expertise in managing schedules, communications, and daily office operations, including data entry and record keeping. Strong organizational skills and problem-solving abilities enhance efficiency in diverse environments, ensuring seamless operations and exceptional customer service.
Work History
Sales Ambassador
2 Years 6 Months- Achieved XX% increase in sales revenue by effectively promoting and selling products to customers
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Built and maintained strong relationships with clients, resulting in repeat business and increased customer loyalty
- Leveraged CRM software to track customer interactions and manage leads, facilitating data-driven insights for management
- Managed inventory levels by monitoring stock availability and conducting regular audits.
- Participated in regular training sessions to enhance product knowledge and improve selling skills
Receptionist
3 Years 4 Months- Greeted and welcomed guests, enhancing first impressions of the company
- Managed high volume of incoming calls, efficiently directing them to appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Trained new receptionists on office procedures, phone systems, and customer service best practices, promoting consistent service quality
Assistant Manager
3 Months- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Oversaw daily store operations, managing staff and inventory to maintain smooth workflow and optimize resource allocation.
- Trained new employees on product knowledge, customer service protocols, cash handling procedures, and safety regulations to ensure consistent service standards.
Receipt Manager
1 Year- Welcomed customers at front desk
- Managed cash transactions and processed deposits
- Maintained patient profiles and managed associated paperwork
- Manage front desk
- Demonstrated proficiency in computer software
- Organized and maintained files through scanning
- Processed patient insurance claims efficiently
- Collaborated with coworkers to enhance workflow
Unit Secretary
1 Year 5 Months- Organized patient records and medical charts in an efficient manner to ensure accuracy of data.
- Organized patient records and medical charts to enhance data accuracy and accessibility.
- Coordinated bed assignments and discharge processes to optimize patient flow within the unit.
- Entered and maintained accurate data in electronic health records system, including demographics, diagnosis codes, and lab results.
- Operated telephone switchboard to answer, screen and forward calls.
Secretary
1 Year 7 Months- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Anticipated and managed clerical needs of employees, ensuring efficient operations through effective copying, faxing, and file management.
- Welcomed incoming customers with professionalism, delivering friendly and knowledgeable assistance to enhance customer experience.
- Collected and documented messages to enhance communication flow within the team for staff and management to facilitate open and speedy communication
- Maintained clean and organized reception area to create a positive first impression for every visitor.
Assistant Teacher/Caregiver
4 Years 2 Months- Ensured compliance with school policies and regulations for instruction and safety
- Maintained safety and classroom discipline with positive reinforcements
- Promoted safety and classroom discipline through positive reinforcement techniques
- Supported Classroom Teacher in implementing daily classroom activities
Education
High School Diploma
Skills
Customer engagement
Sales strategies
Sales presentations
Product demonstrations
Customer service
Client greeting
Communication skills
Telephone skills
Administrative support
Appointment scheduling
Office administration
Front desk operations
Reception desk management
Managing
Staff management
Data entry
Office software
Reporting documentation
Microsoft Outlook
Typing
QuickBooks
Multi-line telephone systems
Basic accounting
Payment processing
Clerical Experience
Organization skills
Prioritization skills
Time management
Adaptability
Problem-solving
Attention to detail
Reliability
Professional demeanor
Team collaboration
Multitasking
Assessments
Translation
Microsoft office
Documentation
Reliability
Team collaboration
Adaptability
Computer proficiency
Sales presentations
Objection handling
Target achievement
Languages
Spanish
Bilingual
Assessments
- Managing Assistant, 2022-01-01, Familiar
- Administrative assistant/receptionist, 2021-05-01, Completed
- Medical receptionist skills, 2021-05-01, Highly Proficient
- Work style: Professionalism, 2021-05-01, Proficient
Timeline
Sales Ambassador
Lush Cosmetics
11.2023 - 05.2026Read More
Receptionist
Norfolk Yacht Country Club
01.2023 - 05.2026Read More
Assistant Manager
Spirit Halloween
08.2022 - 11.2022Read More
Receipt Manager
Sumter Treatment Specialists
06.2021 - 06.2022Read More
Unit Secretary
Prisma Health
08.2019 - 01.2021Read More
Secretary
Gamecocks Insurance Agency
01.2019 - 08.2020Read More
Assistant Teacher/Caregiver
Rubeye J. Johnson Headstart
06.2012 - 08.2016Read More
Lakewood High School
High School Diploma
Read More