Katherine Castillo
Oklahoma City
Summary
Dynamic professional with extensive experience in promotional and demonstration roles, recognized for exceptional productivity and efficiency. Specialized in product demonstration, customer engagement, and persuasive communication. Proven ability to enhance customer experiences and drive successful promotion campaigns through strong interpersonal skills and adaptability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Ambassador
Clear
Oklahoma City
05.2023 - 11.2024
- Consistently surpassed monthly sales targets through proactive selling techniques.
- Identified new business opportunities by prospecting potential clients and following up on leads.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Built and maintained strong client relationships, resulting in repeat business and increased loyalty.
- Conducted product demonstrations to educate customers on features and benefits.
- Maintained accurate records of all sales activities and transactions.
- Collaborated with cross-functional teams to develop marketing strategies and promotional campaigns.
- Participated in training sessions to enhance product knowledge and improve selling skills.
- Assisted colleagues in resolving complex customer inquiries, ensuring high satisfaction levels.
- Contributed ideas for process improvements to boost customer engagement and team productivity.
- Greeted customers, providing detailed product information during interactions.
- Engaged in team meetings to strategize on sales performance and goals.
Doordash Driver
DoorDash
Oklahoma City
09.2021 - 03.2022
- Delivered packages and goods to customers efficiently and on schedule.
- Maintained accurate delivery records, including times, recipient names, and special instructions.
- Ensured safe handling and transportation of fragile or perishable items.
- Adhered to traffic laws while operating company vehicles without incident.
- Managed delivery routes to enhance efficiency and minimize fuel consumption.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Resolved delivery discrepancies quickly to maintain high customer satisfaction.
- Performed routine vehicle inspections to ensure proper functioning before each shift.
Education
High school diploma -
Santa Fe South High School
Oklahoma City, OK05.2022
Pre Nursing in CNA/ Medical Assistant
Metro Technology Centers
Oklahoma City, OK01.2022
Skills
- Customer engagement
- Sales training
- Organizational skills
- Computer skills
- Sales
- Customer service
- Communication skills
- Bilingual
- Efficient time management
- Food handling
- Quick learner
- Teamwork and collaboration
- Problem-solving aptitude
- Multitasking ability
- Dependable and reliable
- Good driving record
- Excellent navigation
- Hardworking and responsible
Certification
- Substitute Teacher
- Driver's License
- CPR Certification 2020 to 2022
- CNA 2020 to 2022
Languages
English - Fluent, Spanish - Expert
References
References available upon request.
Timeline
Sales Ambassador
Clear
05.2023 - 11.2024
Doordash Driver
DoorDash
09.2021 - 03.2022
High school diploma -
Santa Fe South High School
Pre Nursing in CNA/ Medical Assistant
Metro Technology Centers
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