Ararat Vivanco
Dallas
Summary
Dynamic sales professional with a proven track record at Michaels, excelling in customer engagement and relationship building. Recognized for exceeding performance metrics and delivering exceptional service. Bilingual in Spanish, adept at effective communication and payment processing, consistently enhancing customer satisfaction and driving sales success.
Overview
5
5
years of professional experience
Work History
Sales Ambassador
Michaels
09.2024 - Current
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
- Delivered compelling sales presentations, showcasing the unique benefits of company products and services.
- Increased sales by building strong relationships with clients and providing excellent customer service.
- Effectively communicated complex information about products or services to diverse audiences, adapting language and presentation style as needed.
- Educated customers on product features and answered questions regarding product use.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Associate
Urban Owl
02.2024 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate/Manager
Soultopia
03.2022 - 06.2023
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Cotton On
04.2020 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Arts -
Mountain View College
Dallas, TX09-2025
High School Diploma -
Sunset High School
2120 Jefferson Blvd #5517, Dallas, Tx 7520805-2016
Skills
- Customer Engagement
- Relationship building
- Payment processing
- Effective Bilingual Interaction
- Spanish Language Translation
- Customer Service Expertise
Accomplishments
Motivated and dedicated professional with a proven track record of achieving weekly goals and enhancing team productivity. Recognized as Employee of the Month for consistently demonstrating a strong work ethic, a commitment to professional development, and a positive attitude. Eager to contribute to a dynamic team while continuing to foster personal and professional growth within the organization
Languages
Spanish
Native or Bilingual
Interests
- Small Business Owner
- Digital Art
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Crafting and DIY Projects
- Graphic Design
- Drawing and Painting
Timeline
Sales Ambassador
Michaels
09.2024 - Current
Sales Associate
Urban Owl
02.2024 - 05.2024
Sales Associate/Manager
Soultopia
03.2022 - 06.2023
Sales Associate
Cotton On
04.2020 - 11.2022
Associate of Arts -
Mountain View College
High School Diploma -
Sunset High School
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