Melinda Blattner
Indianapolis,IN
Summary
Accomplished Branch Manager with a proven track record at First American Title Insurance Co, enhancing customer satisfaction and streamlining operations. Expert in branch operations management and fostering customer relationships, demonstrated by exceeding key performance indicators. Skilled in balancing financial transactions and cultivating team cohesion, significantly improving service quality and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager
First American Title Insurance Co
05.2009 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Prepare and close real estate transactions including working up CD's, balancing with lenders, signing closing document and funding.
- Current closer for D.R. Horton Indianapolis. Have been their closer for over 7 years.
Escrow Officer
Archer Land Title
05.2005 - 10.2008
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
Education
High School Diploma -
Franklin Central High School
Indianapolis, IN05-1992
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Strong team-builder
- Team player
Accomplishments
- Successfully closed an average of 170 loans per month consistently in my branch
- Received the "Highest Revenue Award” for exemplary performance and recognition for handling the largest account in the company.
Certification
Notary and
Title License
Timeline
Branch Manager
First American Title Insurance Co
05.2009 - Current
Escrow Officer
Archer Land Title
05.2005 - 10.2008
Notary and
Title License
High School Diploma -
Franklin Central High School
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