Melinda De Leon
Customer-focused and results-driven professional with 23 years of experience in logistics, import/export operations, international transportation, and customer service. Proven expertise in managing complex shipment processes, resolving customer issues, and building strong client relationships while ensuring operational excellence. Recognized for maintaining a strong case closure rate, achieving outstanding Voice of Customer (VOC) scores, and consistently delivering high-quality results. Ranked among the Top 10 Export Customer Service performers based on positive customer feedback and recipient of multiple Spot Awards for exceptional performance. Bilingual in English and Spanish, with strong skills in problem-solving, cross-functional collaboration, and delivering solutions that enhance customer satisfaction and business success
Work History
Customer Service Representative
7 Years 2 Months- Trained new team members on industry best practices and software utilization.
- Followed all company policies and procedures to deliver quality work.
- Coordinated cross-functional teams to optimize logistics and transportation processes.
- Fostered relationships with stakeholders to enhance collaboration and communication across departments.
- Led initiatives to streamline documentation procedures, improving accuracy and compliance.
- Managed project timelines effectively, ensuring timely delivery of client solutions.
- Developed and implemented operational strategies to enhance supply chain efficiency.
Export Customer Service
9 Months- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Import Supervisor
13 Years 5 Months- Coordinated pick-ups and bookings from customers to ensure timely import processes.
- Coordinate and follow up on pick-ups and bookings from customers.
- Correspond with other departments on import/export activities and support sales, purchasing, material management products and overall operating functions
- Oversaw import quotes, bookings, billing, and prepared pre-advise and arrival notices for LCL and FCL shipments, enhancing operational flow.
- Prepared documentation, including in-bonds (7512) and hazardous material documentation, to comply with regulatory standards.
- Managed import documentation processes to ensure compliance with international trade regulations.
- Coordinated logistics and transportation arrangements for timely delivery of goods.