Melinda Diaz
San Antonio,TX
Summary
Experienced Medical Assistant with 5+ years supporting Veterans in VA clinic settings. Strong background in scheduling, triage, care coordination, and patient flow management. Proven ability to multitask in high-volume environments, support providers, and ensure timely, accurate patient care. Bilingual with excellent communication and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Southwest Military VA Clinic
San Antonio, TX
06.2023 - 12.2025
- Coordinated Veteran appointments and managed clinic schedules to optimize patient flow
- Perform phlebotomy and manage lab workflow
- Handled phones, addressed patient inquiries, and coordinated care to enhance patient experience
- Performed data entry accurately into the practice's EMR system using ISS/Cprs
Medical Assistant
San Antonio NW VA CBOC
San Antonio, TX
08.2021 - 05.2023
- Perform phlebotomy and manage lab workflow
- Managed scheduling and patient flow in busy VA clinic
- Maintained accurate EMR documentation using ISS/Cprs
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Medical Assistant
Epilepsy Foundation
San Antonio, TX
10.2019 - 03.2021
- Coordinated patient care, scheduling, and medical records to ensure seamless clinic operations
- Assisted providers in daily clinic operations to enhance patient flow and service delivery
- Educated patients on treatments and medication instructions to promote adherence and understanding.
- Performed vital signs such as blood pressure, temperature, pulse, respiration rate and height and weight measurements.
Education
Clinical Medical Assistant Certificate - Health Care
Vista College
Las Cruces, NM12-2016
High School Diploma -
Continental Academy
04-2008
Skills
- Triage & Intake
- Veteran Patient Care
- Phlebotomy techniques
- Patient Education
- EMR Systems (CPRS/ISS)
- Scheduling & Coordination
- Consult Processing
- Team Support
- Bilingual Communication
Certification
- Certified Clinical Medical Assistant (CCMA)
- CPR/AED Certified
- First Aid Certified
Timeline
Medical Assistant
Southwest Military VA Clinic
06.2023 - 12.2025
Medical Assistant
San Antonio NW VA CBOC
08.2021 - 05.2023
Medical Assistant
Epilepsy Foundation
10.2019 - 03.2021
Clinical Medical Assistant Certificate - Health Care
Vista College
High School Diploma -
Continental Academy