Melinda Drake

• Ensured compliance with all federal, state, and local regulations related to food service operations
• Conducted regular inspections of kitchen facilities to ensure cleanliness and adherence to safety standards
• Trained staff on proper food handling techniques, sanitation procedures, and portion control guidelines
• Coordinated special events such as holiday meals or themed dinners for residents/patients
• Utilized computer software systems to manage inventory levels effectively
• Developed and maintained positive relationships with vendors, ensuring timely delivery of high-quality ingredients
• Attended weekly interdisciplinary team meetings to discuss resident meal preferences, allergies and special diets.
• Instructed and administered facility menu and policy exam to new employees.
• Provided guidance and supervision to Dietary staff members, ensuring compliance with all applicable regulations.
• Evaluated performance of Dietary staff members, providing feedback as needed.
• Completed multiple duties by handling transactions, maintaining cleanliness, and displaying exceptional customer service.
• Maintained accurate records of patient meals served, dietary intake and other pertinent information.
• Educated new employees on proper facility procedures and policies, following policies.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
• Verified accuracy of invoices from vendors prior to submitting payment requests.
• Resolved customer complaints promptly and professionally.
• Monitored kitchen operations to ensure quality control and sanitation standards were met.
• Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
• Distributed food to service staff for prompt delivery to customers.
• Trained, disciplined and motivated staff to give all residents and guests top-notch service.
• Met regularly with Dieticians regarding medical nutrition therapy options for patients.
• Ensured compliance with health and safety regulations in the kitchen and dining areas.
• Developed and implemented nutritional care plans for patients based on individual medical needs.
• Delegated work to staff, setting priorities and goals.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Evaluated food production to check whether food was being made, portioned and handled correctly.
• Reviewed patient charts to determine any changes in dietary needs or restrictions due to medical conditions.
• Conducted regular training sessions for new Dietary employees on proper food handling techniques.
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
• Oversaw food preparation, production and presentation according to quality standards.
• Coordinated food inventory and maintained costs within budget guidelines.
• Ordered necessary supplies, equipment and ingredients to maintain adequate inventory levels.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Created tasty dishes using popular recipes, delighting patrons and generating return business.
• Analyzed reports related to nutritional service trends in order to identify opportunities for improvement.
• Coached staff on strategies to enhance performance and improve customer relations.
• Regularly inspected kitchen areas for cleanliness, verifying that surfaces were sanitized according to health code standards.
• Complied with company protocols by maintaining sales floor and back stock inventory levels.
• Established healthful and therapeutic meal plans and menus for individuals with health conditions.
• Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
• Resolved customer complaints in a timely manner while maintaining high quality standards.
• Monitored temperatures of prepared food and cold-storage areas.
• Communicated effectively with nursing staff regarding changes in patient diet orders or requirements.
• Prepared variety of foods according to exact instructions and recipe specifications.
• Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
• Performed administrative tasks such as scheduling shifts, tracking time off requests and completing payroll paperwork.
• Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
• Explained goals and expectations required of trainees.
• Created monthly menus that complied with established nutrition guidelines for the facility's residents.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
• Observed food safety and sanitation protocols to reduce germ spread.
• Ensured compliance with all safety protocols related to food handling and storage procedures.
• Worked effectively in team environments to make the workplace more productive.
• Operated equipment and machinery according to safety guidelines.
• Completed day-to-day duties accurately and efficiently.
• Achieved cost-savings by developing functional solutions to problems.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Identified needs of customers promptly and efficiently.
• Conducted testing of software and systems to ensure quality and reliability.
• Recognized by management for providing exceptional customer service.
• Updated and maintained databases with current information.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Managed inventory and supplies to ensure materials were available when needed.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Followed up with customers to ensure their satisfaction.
• Promoted available products and services to customers during service, account management and order calls.
• Answered inbound calls, chats and emails to facilitate customer service.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Assisted in the development of customer service procedures and policies.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Handled customer inquiries and complaints in a timely manner.
• Generated reports on customer inquiries and complaints for management review.
• Participated in team meetings or training sessions when necessary.
• Demonstrated excellent verbal communication skills when interacting with customers.
• Documented all conversations with customers in CRM software according to company standards.
• Researched required information using available resources.
• Identified customer needs and provided appropriate solutions.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Led on- and off-site customer support teams across multiple time zones.
• Maintained up-to-date knowledge of company products and services.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Provided top quality control and eliminated downtime to maximize revenue.
• Contacted customers about potential service upgrades, new services and account changes.
• Processed orders, forms, applications, and requests.
• Adhered to company's established protocols for handling confidential data.
• Strengthened customer retention by offering discount options.
• Surpassed sales goals through implementation of successful marketing strategies.
• Ensured compliance with applicable laws and regulations for provision of services.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Analyzed customer feedback data to identify areas of improvement.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Updated databases with new and modified customer data.
• Consulted with customers regarding needs and addressed concerns.
• Provided guidance on product features and benefits as well as troubleshooting techniques.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Developed strong customer relationships to encourage repeat business.
• Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Gathered feedback from customers regarding products and services.
• Prevented key account losses by researching discrepancies and correcting problems.
• Educated customers on special pricing opportunities and company offerings.
• Updated job knowledge by participating in educational opportunities.
• Developed strong relationships with customers to ensure satisfaction and loyalty.
• Collected deposits or payments and arranged for billing.
• Updated system with order specifics and customer details, preferences, and billing information.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Maintained records of customer interactions, transactions, comments and complaints.
• Managed multiple tasks simultaneously while providing excellent customer service experience.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Processed customer account changes with proprietary software.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Provided customer service support to customers over the phone and by email.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Managed household errands and other essential duties.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Assisted with customer requests and answered questions to improve satisfaction.
• Answered customer inquiries via phone, email, and chat.
• Conducted regular follow-up calls with customers after resolving their issues.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Developed strong relationships with customers by providing personalized assistance and support.
• Provided exceptional customer service to ensure customer satisfaction.

Customer Service, EMR, Collections, charts, monitoring incoming and outgoing calls.

• Maintained accurate records of client information in accordance with agency policies and procedures.
• Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.
• Monitored client progress and updated service plans as necessary.
• Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
• Attended professional trainings related to best practices in case management techniques.
• Created monthly reports summarizing caseload activities for review by supervisor.

• Care for wife
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Monitored health and well-being of clients and reported significant health changes.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Assisted clients with maintaining good personal hygiene.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
• Monitored clients' activity levels and helped prevent sedentary behavior.
• Assisted clients with daily living activities such as bathing, dressing, and grooming.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
• Maintained clean and well-organized environment for client happiness and safety.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Improved patient outlook and daily living through compassionate care.
• Accompanied clients to social events such as movies or plays.
• Laundered clothing and bedding to prevent infection.
• Monitored vital signs, including blood pressure, temperature and pulse rate.
• Instructed family members on how to provide bedside care.
• Assisted with meal planning to meet nutritional plans.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Helped clients get in and out of beds and wheelchairs.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Administered prescribed medications on a timely basis following care plan instructions.
• Organized oral medications for clients following dosage and schedule requirements.
• Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Observed changes in behavior or physical condition that may require medical attention.

• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Ensured accuracy of menu labeling information on all foods served in the facility.
• Explained goals and expectations required of trainees.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Coordinated food inventory and maintained costs within budget guidelines.
• Trained, disciplined and motivated staff to give all residents and guests top-notch service.
• Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Trained new employees to perform duties.
• Delegated work to staff, setting priorities and goals.
• Coached staff on strategies to enhance performance and improve customer relations.
• Instructed and administered facility menu and policy exam to new employees.
• Maintained records of patient diets including any special requirements or restrictions.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Developed policies and procedures related to patient meal services operations.
• Investigated complaints from patients regarding their dining experience or nutritional needs.
• Analyzed menus for cost effectiveness while maintaining balanced nutrition standards.
• Distributed food to service staff for prompt delivery to customers.
• Established healthful and therapeutic meal plans and menus for individuals with health conditions.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Coordinated menus for special events in accordance with health department standards.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Supervised cafeteria staff during meal times ensuring that all orders were prepared correctly.
• Provided training sessions for new employees on proper food handling techniques.
• Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
• Monitored patient progress and consulted with physicians regarding dietary modifications as necessary.
• Completed multiple duties by handling transactions, maintaining cleanliness, and displaying exceptional customer service.
• Inspected food delivery trucks for quality assurance purposes prior to unloading goods into storage areas.
• Attended meetings with other healthcare professionals concerning nutrition-related topics.
• Complied with company protocols by maintaining sales floor and back stock inventory levels.
• Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
• Ordered food supplies, maintained inventory of equipment and ensured proper storage of food items.
• Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
• Provided nutrition education to patients, families, and staff members.
• Assisted in developing and implementing nutritional care plans for patients.
• Reviewed medical records for accurate documentation of nutritional assessments and interventions provided by the dietitian and nutritionist.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Educated new employees on proper facility procedures and policies, following policies.
• Resolved any issues or complaints from customers in a timely manner.
• Evaluated food production to check whether food was being made, portioned and handled correctly.
• Managed dietetic staff to ensure compliance with state regulations.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Resolved problems or concerns to satisfaction of involved parties.
• Created reports detailing monthly expenses related to dietetic services budgeting activities.
• Implemented a system for tracking patient preferences, allergies, intolerances.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Assisted staff by serving food and beverages or bussing tables.
• Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Adhered to all local, state, federal regulations pertaining to dietary management practices.
• Oversaw food preparation, production and presentation according to quality standards.
• Inspected dining and serving areas for cleanliness and proper setup.
• Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
• Conducted testing of software and systems to ensure quality and reliability.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Recognized by management for providing exceptional customer service.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Operated equipment and machinery according to safety guidelines.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Operated a variety of machinery and tools safely and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Updated and maintained databases with current information.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Maintained updated knowledge through continuing education and advanced training.
• Completed day-to-day duties accurately and efficiently.
• Identified needs of customers promptly and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.