Melinda Earley
Drexel,NC
Summary
Detail-oriented and customer-focused customer service representative with over 10 years of experience in resolving complex customer issues and enhancing overall satisfaction. Expertise in troubleshooting payment and system-related challenges, along with strong communication and conflict resolution skills. Proven ability to thrive in fast-paced environments while maintaining meticulous records and delivering exceptional service. Committed to fostering positive customer relationships and driving continuous improvement in service delivery.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Fiserv
05.2014 - Current
- Payment processing, payment processing issue resolve.
- Provide excellent customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction; escalating unresolved problems to upper management
- Manage high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Build rapport with customers through active listening, empathy, and personalized interactions
- Resolve complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Machine Operator
Friday's Staffing
10.2013 - 04.2014
- .Scanned and Packed products for inventory and shipment.
- Reached production consecutively producing 100s of items in bulk and removed assembling complexities by using automated systems.
- Assembled ABS products according to changing daily work orders and specific client needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Production Worker
Case Farms
11.2012 - 05.2013
- Worked on fast pace assembly line cutting and trimming white and dark meat and special cuts to prepare for packaging.
- Followed safety procedures and guidelines to maintain safe working environments
- Inspected and adjusted work performed to meet expectations
- Used boning knife, skewers and twine to shape, lace, and tie roasts
Production Worker
Laviz Group-Pierre Foods
04.2011 - 11.2012
- Worked assembly line making and packaging food products
- Packed food packages when they came off the line
Customer Service Representative
Convergys, AT&T
01.2008 - 03.2011
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 99.9% of issues.
Team Leader Intern
Panda Express Restaurant
05.2006 - 08.2007
- Greeted guests pleasantly and answered menu questions.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Associates of Business - Business Management
AIU University
Chicago, IL05.2018
Skills
- Remote Access Software
- Help Desk
- Payment Management
- Troubleshooting
- Data entry
- Communication skills
- Types 40 words per minute
- Conflict Resolution
- Negotiation
- Microsoft Office
- Customer relationship management
- Network Support
- Software Troubleshooting
- Critical Thinking
Timeline
Customer Service Representative
Fiserv
05.2014 - Current
Machine Operator
Friday's Staffing
10.2013 - 04.2014
Production Worker
Case Farms
11.2012 - 05.2013
Production Worker
Laviz Group-Pierre Foods
04.2011 - 11.2012
Customer Service Representative
Convergys, AT&T
01.2008 - 03.2011
Team Leader Intern
Panda Express Restaurant
05.2006 - 08.2007
Associates of Business - Business Management
AIU University