Melinda Fuller
Middletown,Ohio
Summary
Dynamic customer service professional with a proven track record at All N One Security, excelling in conflict resolution and staff training. Adept at enhancing customer satisfaction through effective communication and problem-solving skills, consistently improving service quality and team performance in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representatives
All N One Security
Atlanta, GA
02.2021 - 10.2024
- Assisted in training new staff on company policies and service procedures.
- Resolved customer complaints professionally, improving overall customer experience.
- Collaborated with team members to streamline communication processes across departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Supervisor
Prospect Airport Services
Atlanta, GA
05.2018 - 02.2019
- Supervised daily operations to ensure compliance with safety and security protocols.
- Trained and mentored staff on customer service standards and operational procedures.
- Coordinated workflow schedules to optimize resource allocation and efficiency.
- Conducted performance evaluations and provided constructive feedback to team members.
Distribution Lead
Prospect Airport Services
Atlanta, GA
09.2015 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Cook
Royal Food Mart
Forest Park, GA
06.2014 - 09.2015
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted in inventory management, ensuring proper stock levels of ingredients.
- Followed food safety guidelines to minimize risks of contamination and ensure compliance.
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Monitored cooking processes for consistency, quality, and adherence to specifications.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
High School Diploma -
Mount Zion High School
Jonesboro, GA05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Conflict resolution
- Complaint resolution
- Customer satisfaction measurement
- Follow-up skills
- Staff training
Timeline
Customer Service Representatives
All N One Security
02.2021 - 10.2024
Supervisor
Prospect Airport Services
05.2018 - 02.2019
Distribution Lead
Prospect Airport Services
09.2015 - 04.2018
Cook
Royal Food Mart
06.2014 - 09.2015
High School Diploma -
Mount Zion High School