Melinda Garza
Visalia,CA
Summary
Proven Room Attendant at Chukchansi Gold Resort, excelling in guest relations and deep-cleaning protocols to enhance customer satisfaction and maintain pristine environments. Skilled in inventory management and adept at addressing guest needs promptly, significantly contributing to operational efficiency and positive guest experiences. Demonstrates a keen ability to manage supplies and uphold rigorous standards of cleanliness.
Overview
6
6
years of professional experience
Work History
Executive Housekeeper
Holiday Inn Express Hotel Suites
08.2022 - Current
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Kept building entryway glass clean and polished for professional presentation.
- Streamlined weekly cleaning schedule for 8 employees.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
Hotel Housekeeper
Marriott
03.2020 - 07.2022
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Room Attendant
Chukchansi Gold Resort
02.2019 - 06.2021
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Checked appliances in guest rooms to determine good working order.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
Education
High School S Diploma - General Education
La Sierra High School
Visalia, CA06.2003
Skills
- Maintenance Scheduling
- Health and Safety Regulations
- Recruiting and interviewing
- Inventory Control
- Quality Assurance
- Time management expert
- Chemical Handling
- Staff Management
- Organized leadership
- Guest Service and Support
- Professional Demeanor
- Self Motivation
- Active Listening
- Team building
- Multitasking Abilities
- Problem-Solving
- Data Entry
- Task Prioritization
- Attention to Detail
- Multitasking and Prioritizing
- Customer Inquiry and Response
- Excellent Communication
- Heavy Lifting
- Adaptability and Flexibility
- Guest Services
- Cleaning techniques
- Time management abilities
- Adaptability
Timeline
Executive Housekeeper
Holiday Inn Express Hotel Suites
08.2022 - Current
Hotel Housekeeper
Marriott
03.2020 - 07.2022
Room Attendant
Chukchansi Gold Resort
02.2019 - 06.2021
High School S Diploma - General Education
La Sierra High School
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