I enjoy hosting and attending family and friend events
Open To Work
Melinda Grant
Beaufort,SC
Summary
Professional advocate dedicated to delivering client-focused solutions. Extensive background in managing client issues and driving high satisfaction rates. Known for effective team collaboration and flexibility in dynamic environments. Proficient in conflict resolution and empathetic communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Client Advocate
Connexus Resource Group
American Fork, UT
08.2022 - Current
- Perform Patient Support and Guidance
- Transferred urgent calls to appropriate resources.
- Assist patients with treatment resources
- Assist with Healthcare needs
- Provided customers with detailed information on products and services.
- Placed orders, take payments and set appointments for customers.
- Updated customer contact information and other details in the customer database.
- Assist customer with all product-related questions necessary to guide the through the buying process.
- Responded to customer queries or complaints by phone or e-mail as appropriate.
- Able to perform Inbound/Outbound customer service support.
Medical Records Technician
Activus Connect
Fort Lauderdale, FL
02.2021 - 10.2023
- Application and development of HIPAA policies and procedures
- Assist Members with Healthcare Benefits information and answer all Insurance-related questions necessary to guide them through the Enrollment process.
- Compiled, analyzed, and interpreted data for sound decision making.
- Provided clients with detailed information on Healthcare Enrollment and Benefits
- Entered data at high speed and accuracy as they appeared.
- Able to perform multi-tasking Inbound customer service support.
- Responded to client queries or complaints by phone or e-mail as appropriate.
- Transferred urgent calls to as needed
Financial Services Agent
S&P Data
Orlando, FL
04.2020 - 08.2022
- Processing Claims for existing Businesses impacted by the COVID-19 pandemic.
- Verified accuracy of All Documents such as IRS, Payroll, and Bank Statements.
- Able to perform multi-tasking and Outbound Customer Service Support.
- Proficient in meeting deadlines, metrics, and applying company policies.
- Responded to customer by Phone or E-mail.
Travel Clerk
Apple Leisure Group
Orlando, FL
08.2018 - 04.2020
- Booked Trips for New and Existing Businesses and Customers.
- Taking payments and setting appointments for customers.
- Proficient in meeting deadlines, metrics, and applying company policies.
- Experienced in GDS.
- Assist Customers with Travel and Destination information.
- Provided Customer Service Support and Implementation of Sales Techniques necessary to guide them through the Purchasing process.
- Responded to customer by Phone inbound/Outbound or E-mail.
- Proficient in Adapting and Adhering to new Business practices as well as maintaining current Business practices for over Ten Signature Companies.
Health Care Specialist
Lincare Healthcare
Orlando, FL
12.2018 - 03.2020
- Application and development of HIPAA policies and procedures
- Reviewed Healthcare Benefits and provided Support with Durable Medical Equipment.
- Compiled, analyzed, and interpreted Medical Insurance for Billing and Collection purposes.
- Reviewed Doctors Diagnosis and entered data at high speed and accuracy as they appeared on documents.
- Able to perform multi-tasking Inbound customer service support.
- Provided clients with detailed information on Insurance and Billing related questions.
- Responded to client queries or complaints by phone or e-mail as appropriate.
- Contacting Third-party providers as well as setting appointments with potential clients.
- Transferred urgent calls as needed.
Healthcare Social Worker
Optum
Orlando, FL
08.2014 - 11.2018
- Established Healthcare Enrollment and Status.
- Checked documents and corrected erroneous entries.
- Application and development of HIPAA policies and procedures.
- Assist customer with Benefits-related questions necessary to guide them through the enrollment process.
- Compiled, analyzed, and interpreted data for sound decision making.
- Entered Data at high speed and accuracy rates as they appeared on documents.
- Able to perform multi-tasking Inbound customer service support.
- Responded to client queries or complaints by phone or e-mail as appropriate.
- Set appointments with potential clients.
- Transferred urgent calls as needed.
Academic Advisor
Inktel - Florida Virtual Schools
Orlando, FL
07.2004 - 11.2014
- Coordinated with School Personnel, Parents, and Students on Requirements and Guidelines for the Students educational needs.
- Provided Curriculum Guidance and Support.
- Proficient in meeting deadlines, metrics, and applying company policies and procedures
- Inbound/Outbound Call, Email, and Chat.
- Assist with General Inquiries and Technical Support
Skills
Client relationship building
- Telephone etiquette
- Financial literacy
- Strong organization
- expertise
- Exceptional communication
- Goal setting and achievement
- Salesforce proficiency
- CRM software
- Trauma-informed care
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Certified in CPR/AED
- Self motivation
- Medical terminology
Paperwork assistance
Telephone etiquette
Assertiveness
Financial literacy
Treatment plan assistance
Referrals guidance
Strong organization
Time management expertise
Exceptional communication
Goal setting and achievement
Salesforce proficiency
Cross-functional teamwork
Performance tracking
CRM software
Trauma-informed care
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Active listening
Adaptability and flexibility
Verbal and written communication
Decision-making
Certified in CPR/AED
Counseling techniques
Relationship building
Microsoft office
Documentation skills
Client needs assessments
Self motivation
Medical terminology
Behavioral management
Interpersonal skills
Analytical thinking
Conflict resolution
Care coordination
Computer literacy
Professionalism
Policy understanding
Youth advocacy
Crisis intervention
De-escalation techniques
Workflow management
Life skills development
Document management
Individual counseling
Accomplishments
- Documented and resolved client concerns efficiently which led to multiple accolades
- Achieved metrics by completing timely tasks with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
- First Aid Certification
- CPR Certification
- CNA
- Fundamental Payroll Certification
Education
High School Diploma -
High School Valdosta
Valdosta, GAInterests
I enjoy cooking
I really enjoy decorating and home improvement
I love the great outdoors
I love helping others
Personal Information
- Willing To Relocate: Georgia
- Authorized To Work: US
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Patient Client Advocate
Connexus Resource Group
08.2022 - Current
Medical Records Technician
Activus Connect
02.2021 - 10.2023
Financial Services Agent
S&P Data
04.2020 - 08.2022
Health Care Specialist
Lincare Healthcare
12.2018 - 03.2020
Travel Clerk
Apple Leisure Group
08.2018 - 04.2020
Healthcare Social Worker
Optum
08.2014 - 11.2018
Academic Advisor
Inktel - Florida Virtual Schools
07.2004 - 11.2014
High School Diploma -
High School Valdosta