MELINDA GRAVES
Wilmington,DE
Summary
Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
19
19
years of professional experience
Work History
Behavioral Health Social Worker II
Acro Corporation
State of Delaware
01.2025 - 08.2025
- Conducted comprehensive assessments to identify clients' needs and develop personalized care plans.
- Coordinating and monitoring the delivery of services, including counseling, therapy, and community-based resources.
- Advocating for clients with Behavioral Health and Substance Abuse deficiencies to ensure they have the support and resources they need. Collaborating with a multidisciplinary team of healthcare providers, social workers, and community partners. Maintain detailed case notes and document them to track the client's progress and outcomes.
- Contracted for 60 days
- Developed and implemented individualized service plans for clients to address unique needs.
- Coordinated multidisciplinary team meetings to enhance communication and collaboration among stakeholders.
Social Worker
Assured Allies-Needham, MA
Needham, MA
11.2022 - 01.2025
- Enrolled long-term insurance policyholders into the Age Assured program.
- Collaborated with policyholders to complete a telephonic assessment connecting their needs to the Age Assured program.
- Used motivational interviewing skills to follow up on how the Age Assured program supported aging in place. Accurately documented each interaction in Salesforce.
- Complied with the Health Insurance Portability and Accountability Act (HIPAA) to protect members' health information and privacy. Maintaining
- Maintained a quality assurance score of 90% each quarter.
- Awarded for the best program description that resulted in the most enrollments.
- Completed the most care calls for the month, impacting over 100 members.
- 80 to 100 outbound and inbound calls daily
- Assessed client progress regularly, adjusting strategies to ensure optimal outcomes and support.
- Facilitated workshops on coping strategies and resources for community engagement and self-advocacy.
LTSS Social Work Case Manager
AmeriHealth Caritas-Newark, DE
Newark, DE
12.2020 - 11.2022
- Maintained a caseload of 100 or greater.
- Conducted in-home and field visits with members.
- Collaborated and coordinated with interdisciplinary teams resulting in members living in the least restrictive environment.
- Awarded for culture and diversity with members and in the workplace.
- Accurately documented each interaction and submitted authorizations for in-home care, DME, and other services.
- Achieved 95% and above on all quarterly state audits.
- Coordinated care plans to address client needs and improve health outcomes.
- Conducted comprehensive assessments to determine eligibility for services and resources.
LTSS Case Manager
Highmark Health-Wilmington, DE
Wilmington, DE
12.2019 - 11.2020
- Provided services for members enrolled in the Department of Social and Health Services.
- Arranged services for members transitioning from the hospital or acute care to home.
- Achieved 95% and above on all call audits.
- Accomplished 100% on documentation and customer service audits. Awarded for 90% and above on completed closed cases and follow-ups.
- Developed and maintained relationships with community resources for client referrals.
- Monitored client progress, adjusting care strategies to enhance effectiveness of interventions.
Social Work Case Manager
Crozer Chester Medical Center, PA
Chester, PA
08.2006 - 11.2019
- Resolve pysco-social barriers and support discharge needs
- Works with the interdisciplinary team daily for care coordination
- Access new admissions for any special issues or needs that needs to be addressed.
- Assisting with patient discharging from a hospital, clinic or nursing home setting to return to home.
- Assisting patients with having the proper equipment, resources and support for a safe discharge.
- Handling unexpected crisis.
- Assuring patients have financial and emotional support available.
Education
Masters - Social Work
WIDENER UNIVERSITY
05.2013
Bachelors - Sociology
Neumann University
05.2010
Associates - Healthcare Admistration
DELAWARE COUNTY COMMUNITY COLLEGE
05.2007
Skills
- MS Office Suite
- Qualtrics
- Jiva
- Zoom
- Google Workspace
- Salesforce
- Five9
- Cerner
- Teams
- 8x8
- Pixis
- ELTSS
- Compassionate
- Case management
- Client advocacy
Timeline
Behavioral Health Social Worker II
Acro Corporation
01.2025 - 08.2025
Social Worker
Assured Allies-Needham, MA
11.2022 - 01.2025
LTSS Social Work Case Manager
AmeriHealth Caritas-Newark, DE
12.2020 - 11.2022
LTSS Case Manager
Highmark Health-Wilmington, DE
12.2019 - 11.2020
Social Work Case Manager
Crozer Chester Medical Center, PA
08.2006 - 11.2019
Bachelors - Sociology
Neumann University
Associates - Healthcare Admistration
DELAWARE COUNTY COMMUNITY COLLEGE
Masters - Social Work
WIDENER UNIVERSITY