Experienced office professional dedicated to client success through strong organizational skills and attention to detail. Committed to maintaining confidentiality and delivering exceptional client services to help clients achieve their goals.
Overview
9
9
years of professional experience
Work History
Support Staff Manager and Paralegal
Ben Hall Law
East Lansing, MI
02.2023 - 08.2024
Drafted and reviewed correspondence, including letters, emails, and faxes to clients, courts, and attorneys.
Provided administrative support, such as answering phones, scheduling appointments, photocopying, scanning, and organizing documents.
Entered data into databases.
Maintained calendars for upcoming court dates or deadlines related to cases.
Monitored and updated clients on case progress.
Managed case files and documentation, ensuring accuracy and confidentiality.
Supervised staff performing daily activities and provided guidance, support, and mentorship.
Developed and implemented staff training.
Collaborated with team members to ensure strategies and objectives were aligned and executed efficiently.
Assigned tasks and projects to team members based on strengths and weaknesses of individuals.
Conducted regular evaluations and addressed performance concerns directly with employees to resolve any inefficiencies promptly.
Enhanced Paraprofessional/Secretary
Belding Area Schools
Belding, MI
09.2018 - 02.2023
Handled administrative duties and assisted teachers with preparing lessons for students.
Maintained filing systems for confidential documents.
Provided technical assistance to teachers when using new software or technology tools.
Attended professional development workshops related to job responsibilities.
Applied positive reinforcement to redirect negative behaviors.
Corrections Officer
State of Michigan
Ionia, MI
05.2015 - 05.2018
Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
Maintained accurate logs detailing inmate movements both inside and outside the facility.
Provided transportation services for transporting prisoners from one location to another according to court orders or other directives.
Education
Some College (No Degree) - Business
Lansing Community College
Lansing, MI
Skills
Positive Attitude and Communication Skills
Strong Organization & Time Management
Exceptional Attention To Detail
Dependable/Quality Conscious
Excellent Customer Service
Professional and Courteous
Continuous Improvement
Problem-Solving Abilities
Adaptability and Flexibility
Work Planning and Prioritization
Scheduling and Coordinating
Teamwork and Collaboration
Self motivated
Microsoft Office Suite
Education/Certifications
Lansing Community College, 63
Corrections Officer/Pharmacy Technician
Timeline
Support Staff Manager and Paralegal
Ben Hall Law
02.2023 - 08.2024
Enhanced Paraprofessional/Secretary
Belding Area Schools
09.2018 - 02.2023
Corrections Officer
State of Michigan
05.2015 - 05.2018
Some College (No Degree) - Business
Lansing Community College
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