Melinda Harward
Myrtle Beach,SC
Summary
Experienced studio operations and front desk professional with strengths in appointment scheduling, inventory control, retail sales, and customer service. Known for calm problem-solving, organized daily operations, and professional client support.
Overview
11
11
years of professional experience
Work History
Manager
Wild Kitty Waxing
Castle Rock, Colorado
02.2022 - 08.2026
- Coordinated appointment schedules and balanced booking calendars to optimize client visit flow.
- Resolved client concerns and managed front desk service to enhance customer satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Supported daily studio operations at Wild Kitty Waxing Studio and kept client flow organized.
- Tracked and restocked wax supplies and retail inventory to ensure product availability.
- Shopped and bought for the boutique area in all 3 locations. Tagged and kept inventory of the boutique.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Esthetician
Aura Acne Clinic
Castle Rock, Colorado
03.2017 - 04.2020
- Assessed client skin conditions during Aura Acne Clinic consultations.
- Performed customized acne facials and targeted exfoliation treatments.
- Recommended home care routines aligned with skin goals and sensitivities.
- Educated clients on cleansing, hydration, and breakout prevention.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Recommended home care regimen for desired results.
Front Desk Sales Associate
Pure Barre
Parker , CO
03.2015 - 02.2017
- Sold memberships, class packages, and retail items, contributing to overall studio revenue.
- Promoted Pure Barre offerings during tours and membership conversations, enhancing customer engagement and interest.
- Checked in clients for classes, ensuring smooth operations using studio scheduling software.
- Greeted Pure Barre members and visitors with friendly front desk service.
- Answered calls and emails for class questions and studio inquiries.
- Maintained clean, organized front desk and studio reception areas.
- Supported instructors with class setup and studio readiness.
- Handled customer complaints professionally and effectively resolved issues according to company policies.
- Provided friendly greetings to enhance customer experience. and provided excellent customer service.
Education
Cosmetology License -
Dallas Roberts
Provo, UT03-2005
Skills
- Studio management
- Appointment scheduling
- Front desk operations
- Client intake
- Inventory control
- Retail sales
- Team leadership
- Customer service
Timeline
Manager
Wild Kitty Waxing
02.2022 - 08.2026
Esthetician
Aura Acne Clinic
03.2017 - 04.2020
Front Desk Sales Associate
Pure Barre
03.2015 - 02.2017
Cosmetology License -
Dallas Roberts