Melinda Hicks Lewallen
Soddy Daisy ,TN
Summary
Dynamic Branch Manager with 40 years experience with a proven track record in operations management and team supervision. Expertise in enhancing customer service and building client relationships to drive retention and satisfaction.
Overview
18
18
years of professional experience
Work History
Branch Manager
Huntington National Bank
Chattanooga, TN
05.2015 - Current
- Managed team performance through coaching, mentoring, and regular feedback sessions.
- Led branch operations, ensuring compliance with banking regulations and company policies.
- Fostered relationships with clients to promote loyalty and increase retention rates.
- Implemented staff training programs to improve product knowledge and sales techniques.
- Oversaw daily cash management processes, ensuring accuracy and security of funds.
- Collaborated with senior leadership to align branch objectives with organizational goals.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Branch Manager
First Bank
Chattanooga, TN
06.2008 - 04.2015
- Developed strategic plans to enhance customer service and drive branch growth.
- Managed team performance through coaching, mentoring, and regular feedback sessions.
- Analyzed financial reports to identify trends and optimize operational efficiency.
- Led branch operations, ensuring compliance with banking regulations and company policies.
Education
High School Diploma -
Hixson High School
Hixson, TNSkills
- Branch operations management
- Loans
- Client relations
- Time management
- Training development
- Work ethic
- Team supervision
- Collaborative team member
- Attention to detail
- Talent acquisition strategy
- Work ethic
- Team player
Timeline
Branch Manager
Huntington National Bank
05.2015 - Current
Branch Manager
First Bank
06.2008 - 04.2015
High School Diploma -
Hixson High School