Melinda Holmes
Vernon
Summary
Detail-oriented Pharmacy and Medical Clinic Professional with strong expertise in customer support, data entry, and billing processes. Skilled in resolving complex customer issues and mentoring pharmacy technicians and interns in operational procedures. Transitioned to data analysis and programming to broaden career opportunities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Wal-Mart Pharmacy
Vernon
11.2023 - Current
- Operated pharmacy software to track prescriptions and patient records, ensuring accurate data entry for patient profiles, billing information, and prescription orders.
- Demonstrated empathy and composure while resolving issues with difficult customers.
- Regularly and efficiently interact with medical providers and insurers to resolve discrepancies in medications and data.
- Resolved technical issues in pharmacy by coordinating with tech support and vendors to maintain system functionality.
Pharmacy Technician
Valley Health Winchester Medical Center
Winchester
01.2021 - 10.2023
- Filled prescriptions and controlled substances accurately and efficiently in fast-paced medical center.
- Mentored pharmacy technician trainees and pharmacist interns on workflows and data entry, enhancing medication order processing.
Pharmacy Technician
CVS Pharmacy
Winchester
01.2015 - 01.2021
- Led adherence to regulatory processes for ordering, storage, and workflows in medication filling.
- Managed inventory levels and ensured timely restocking of medications.
- Assisted pharmacists in preparing medication compounds and labeling for patient safety.
Clinical Assistant
Virginia Brain and Spine Center
Winchester
01.2013 - 01.2015
- Coordinated patient appointments and managed scheduling.
- Managed patient records using electronic health record systems.
- Responded to patient inquiries, providing timely information and support. Answered phones and responded to inquiries from patients or family members.
Medical Office Assistant
Children's Therapy Center
Springfield
01.2010 - 01.2013
- Assisted therapists with patient intake and documentation processes.
- Maintained organized patient files and confidential records efficiently.
- Managed patient appointments and scheduling for therapy sessions.
Education
Associate of Science - Information Technology
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Programming Languages—Python, LaTeX
- Database design
- Technical troubleshooting
- Data entry accuracy
- Customer relationship management
- Advanced mathematics including statistics, calculus, and trigonometry
- Manufacturing workflows and ergonomics
- Pharmacy software and electronic health records
- Medication inventory management
Certification
- Pharmacy Technician — National License
- Pharmacy Technician — Texas, Virginia, and West Virginia Licenses
- CPR Certification
- Clinical Medical Assistant Certification
- Phlebotomy Certification
Timeline
Pharmacy Technician
Wal-Mart Pharmacy
11.2023 - Current
Pharmacy Technician
Valley Health Winchester Medical Center
01.2021 - 10.2023
Pharmacy Technician
CVS Pharmacy
01.2015 - 01.2021
Clinical Assistant
Virginia Brain and Spine Center
01.2013 - 01.2015
Medical Office Assistant
Children's Therapy Center
01.2010 - 01.2013
Associate of Science - Information Technology
Southern New Hampshire University