Summary
Overview
Work History
Skills
Certification
Languages
Phone
Timeline
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Melinda James

Summary

Dynamic revenue management leader with extensive experience at Pyramid Global Hospitality, driving strategic pricing and market optimization. Proven track record in enhancing RevPAR through data-driven decisions and effective team mentorship. Skilled in forecasting and executive-level presentations, leveraging bilingual communication to foster collaboration across diverse teams.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Director of Revenue Management

Pyramid Global Hospitality
01.2025 - Current
  • Direct, comprehensive revenue strategy for a $400M flagship resort with 12 outlets.
  • Lead pricing, forecasting, and distribution across all channels and platforms.
  • Conduct daily, weekly, and monthly performance analyses, and pacing adjustments.
  • Represent the revenue strategy in owner, executive, and investor meetings.
  • Partner with sales, marketing, and operations to optimize profitability.
  • Mentor and coach the Reservations Manager and the broader team on revenue best practices.
  • Developed and implemented pricing strategies to maximize revenue growth.

Corporate Revenue Director

Brittain Resorts & Hotels
08.2023 - 01.2025
  • Guided revenue strategy for a portfolio of branded hotels with direct owner interaction
  • Oversaw forecasting, displacement analysis, and strategy execution at scale
  • Drove RevPAR index improvement through data-informed channel and pricing strategy
  • Collaborated with marketing on promotions and need-period demand generation

Area Director of Revenue

Graduate Hotels
01.2023 - 07.2023
  • Managed portfolio revenue through Duetto RMS and weekly strategy sessions
  • Conducted in-depth group displacement analysis and negotiated rate strategy
  • Reported directly to corporate leadership on portfolio performance

Corporate Area Revenue Director

Aimbridge Hospitality
01.2020 - 01.2023
  • Managed 14 branded hotels across U.S. markets, optimizing all revenue streams
  • Led analyst training, system adoption, and strategic planning processes
  • Participated in annual RFPs, budgeting, and sales alignment
  • Regularly presented strategy and performance to ownership groups

Revenue Consultant

Total Customized Revenue Management
10.2018 - 01.2020
  • Provided remote revenue management for global properties including luxury and boutique
  • Delivered forecasts, pricing strategies, and data-based reporting to stakeholders
  • Led system transitions, strategy audits, and property-specific training initiatives

Revenue Manager

Hyatt Regency Albuquerque
Albuquerque
08.2016 - 10.2018
  • Directed revenue strategy for all departments including outlets and space
  • Used STR and STAR data to drive RevPAR and grow market share
  • Built marketing and sales partnerships for local demand shifts

Revenue Manager & Corporate Analyst

Heritage Hotels & Resorts
Taos & Albuquerque
05.2013 - 08.2016
  • Developed strategies for 2 high-end properties in Taos; executed demand calendar
  • Supported corporate-level analytics, forecast prep, and revenue systems migration
  • Served as strategic partner to sales and operations for long-term planning

Skills

  • Revenue management and strategic pricing
  • Multi-property leadership
  • Market mix optimization
  • Forecasting and trend analysis
  • Brand systems and channel distribution
  • Hyatt Prio and One Yield
  • GRO and Synxis
  • Opera and TravelClick
  • Kalibri and STR
  • Duetto and RMS
  • OTA strategy and rate parity
  • Communication skills
  • Executive-level presentation
  • Microsoft Excel proficiency
  • Modeling and scenario forecasting
  • Mentoring and coaching
  • Team performance enhancement
  • Bilingual communication in English and Portuguese

Certification

  • CRME Certified
  • Hyatt Prio
  • Marriott One Yield
  • Hilton GRO / OnQ R&I
  • IDeaS G3, Duetto, Synxis, Concerto
  • Opera, Delphi, TravelClick, Agilysys, Infor HMS
  • Datavision, Lighthouse

Languages

Bilingual in English and Portuguese

Phone

cell, (505) 604-9615

Timeline

Director of Revenue Management

Pyramid Global Hospitality
01.2025 - Current

Corporate Revenue Director

Brittain Resorts & Hotels
08.2023 - 01.2025

Area Director of Revenue

Graduate Hotels
01.2023 - 07.2023

Corporate Area Revenue Director

Aimbridge Hospitality
01.2020 - 01.2023

Revenue Consultant

Total Customized Revenue Management
10.2018 - 01.2020

Revenue Manager

Hyatt Regency Albuquerque
08.2016 - 10.2018

Revenue Manager & Corporate Analyst

Heritage Hotels & Resorts
05.2013 - 08.2016

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Melinda James