Melinda Johnson

04/01/21 - 9/16/2021

06/16/2022 - 09/08/2022

04/13/2023 - 09/23/2023

7/15/2024 - Present

• Performed store opening and closing duties.
• Communicated with customers and team members to solve problems.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
• Contributed to a positive work environment by proactively addressing conflicts among team members.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Processed refunds and exchanges in accordance with company policy.
• Responded promptly to requests for assistance, spills and customer inquiries.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Cleaned counters, machines, utensils, and seating areas daily.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

• Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
• Operated and sanitized kitchen and food preparation equipment.
• Engaged customers to help create superior food and beverage experience.
• Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
• Managed multiple payment methods accurately, ensuring correct change was given and receipts were provided when needed.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Adhered to professional house cleaning checklist.
• Dusted picture frames and wall hangings with cloth.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.