- Traveling
- Gardening
- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
- Wine Tasting
- I like trying new recipes and food trends
- Participating in local clean-up initiatives
- Personal Development and Self-Improvement
- Volunteer Work
Melinda Klescewski
Santee,California
Summary
Detail-oriented professional with a strong background in hospitality. Skilled in customer service, event coordination, and effective communication, committed to delivering exceptional guest experiences.
Overview
45
45
years of professional experience
Work History
Hostesss/ Sales/Special Events Coordinator
Iron Hub Winery
Plymouth, CA
04.2016 - 04.2023
- Welcomed and seated guests, prioritizing exceptional service and satisfaction.
- Curated and served premium wine selections to enhance guest experiences.
- Coordinated logistics and details for special events, enhancing overall winery operations.
- Established and maintained connections with repeat clientele, promoting sustained loyalty and active engagement.
- Welcomed customers upon arrival and maintained a friendly atmosphere throughout their visit.
- Performed essential side work and diligently managed opening and closing responsibilities to ensure operational efficiency.
- Managed front lobby maintenance, including organization, stocking, and cleaning, to enhance guest experience.
- Executed delivery of pick-up and curbside orders to ensure timely service.
- Provided expert recommendations on special offerings and menu items to boost customer satisfaction and drive sales.
- Managed logistics coordination for wine tastings, ensuring flawless event execution.
Sales Associate/Event Coordinator
Vino Noceto
Plymouth, CA
07.2014 - 04.2016
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
- Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
- Maintained detailed records of past events to improve future planning strategies and streamline processes.
- Developed creative themes for events and created related activities to engage attendees.
Tasting Room Manager/ Wine Club Manager
Chateau Julien Wine Estate
Carmel Valley, CA
03.1989 - 05.2014
- Managed daily operations of tasting room, ensuring exceptional guest experiences and high service standards.
- Developed and implemented staff training programs to enhance product knowledge and customer engagement.
- Oversaw inventory management processes, optimizing stock levels for seamless service delivery.
- Coordinated wine tasting events, collaborating with marketing team to increase brand visibility and attendance.
- Communicated regularly with upper management regarding tasting room performance, customer feedback, and opportunities for improvement.
- Collaborated with winemakers to develop unique tasting experiences that showcased the winery''s signature offerings while appealing to a wide range of visitor preferences.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Coordinated with other departments to ensure seamless integration of tasting room operations within the overall winery business strategy.
- Managed daily tasting room operations, ensuring a clean, organized, and welcoming environment for guests.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Dining Room Hostess
Hotel La Rose
Santa Rosa, CA
05.1985 - 01.1986
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Managed reservation systems to optimize table turnover and guest satisfaction.
- Coordinated with kitchen staff to synchronize dining service flow and timing.
- Assisted in training new hostesses on operational procedures and customer service standards.
Tasting Room Associate
Sonoma Vineyards
Healdsburg, CA
08.1978 - 05.1984
- Conducted wine tastings, enhancing guest experiences and promoting vineyard offerings.
- Educated visitors on wine varieties, production processes, and tasting notes.
- Managed inventory of wines and merchandise, ensuring optimal stock levels.
- Maintained cleanliness and organization in tasting room to create inviting atmosphere.
Education
High School Diploma -
Piedmont High School
Piedmont, CANo Degree - Special Education
Santa Rosa Junior College
Santa Rosa, CANo Degree - General Studies
Monterey Peninsula College
Monterey, VA05.1978
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Interests
Timeline
Hostesss/ Sales/Special Events Coordinator
Iron Hub Winery
04.2016 - 04.2023
Sales Associate/Event Coordinator
Vino Noceto
07.2014 - 04.2016
Tasting Room Manager/ Wine Club Manager
Chateau Julien Wine Estate
03.1989 - 05.2014
Dining Room Hostess
Hotel La Rose
05.1985 - 01.1986
Tasting Room Associate
Sonoma Vineyards
08.1978 - 05.1984
High School Diploma -
Piedmont High School
No Degree - Special Education
Santa Rosa Junior College
No Degree - General Studies
Monterey Peninsula College