Valeria Diaz
Riverside
Summary
Dynamic professional with extensive experience at The Mission Inn Hotel & Spa, excelling in guest service and food and beverage management. Proven track record of enhancing customer satisfaction and streamlining event operations. Skilled in fostering positive customer relationships and efficiently managing staff, demonstrating exceptional organizational and interpersonal abilities.
Experienced with event planning, logistics coordination, and vendor management. Utilizes organizational skills to ensure seamless event execution.
Overview
3
3
years of professional experience
Work History
Sales /Special Events Coordinator
The Mission Inn Hotel & Spa
07.2024 - Current
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Maintained detailed records of past events to improve future planning strategies and streamline processes.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Coordinated schedules and timelines for events.
- Built relationships with customers to encourage repeat business.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Restaurant / Bar Supervisor
The Mission Inn Hotel & Spa
12.2023 - 07.2024
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Head Hostess /Restaurant Server
The Mission Inn Hotel & Spa
11.2021 - 12.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Education
High School Diploma -
Jurupa Valley High School
Jurupa Valley, CA 05-2021
Skills
- Food and beverage management
- Sanitation standards
- Guest management
- Employee scheduling
- POS system operation
- Greeting and seating
- Customer relationship building
- Accommodation arrangements
- Customer service
- Problem-solving
- Time management
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Sales /Special Events Coordinator
The Mission Inn Hotel & Spa
07.2024 - Current
Restaurant / Bar Supervisor
The Mission Inn Hotel & Spa
12.2023 - 07.2024
Head Hostess /Restaurant Server
The Mission Inn Hotel & Spa
11.2021 - 12.2023
High School Diploma -
Jurupa Valley High School
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