Melinda Kline
Summary
Accomplished Retail Store Manager at Indigo Dreams & Tipsy Corner Liquor LLC, adept in retail management and customer service. Leveraged business development strategies to significantly enhance revenue, while ensuring meticulous attention to confidentiality and inventory control. Excelled in fostering team efficiency and optimizing logistics planning, contributing to notable customer satisfaction and operational excellence.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
Indigo Dreams & Tipsy Corner Liquor LLC
02.2022 - Current
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Medical Courier
Jamie's Deliveries LLC
04.2018 - 02.2022
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Properly documented all specimens received using [Software].
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Maintained strict adherence to safety protocols during transport, ensuring specimen integrity.
Dept Manager
Nike Factory Outlet
03.2013 - 11.2016
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Enhanced team productivity by implementing streamlined workflow processes.
- Increased customer satisfaction with proactive issue resolution strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Faribault Senior High School
Faribault, MN06-1988
Skills
- Customer service
- Attention to confidentiality
- Retail management
- Cost control
- Logistics planning
- Detail-oriented
- Visual merchandising
- Business development and planning
Rookie Manager of the year
Store Manager of Osh Kosh B'Gosh back in 2003. Voted Rookie Manager by DM, RM and fellow Store Managers
Timeline
Retail Store Manager
Indigo Dreams & Tipsy Corner Liquor LLC
02.2022 - Current
Medical Courier
Jamie's Deliveries LLC
04.2018 - 02.2022
Dept Manager
Nike Factory Outlet
03.2013 - 11.2016
High School Diploma -
Faribault Senior High School
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