Experienced owner-operator and office administrator with strengths in customer relations, schedule coordination, document control, and cost management. Known for dependable service, accurate records, and efficient independent operations.
Overview
2027
2027
years of professional experience
Work History
Owner/Operator Truck Driver
Self-employeed
Spearville, KS
01.2012 - Current
Managed independent freight operations as a self-employed owner-operator truck driver.
Planned routes and coordinated dispatch for pickups and deliveries.
Communicated with customers about delivery schedules and freight status.
Developed positive relationships with customers by providing excellent customer service.
Communicated with customers regarding delivery times and location details.
Maintained DOT compliance records and driving logs.
Processed delivery paperwork and confirmed shipment details.
Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
Provided customer service by responding to inquiries in person or via telephone or email.
Implemented cost control measures to reduce expenses and increase profitability.
Documented all business-related expenses for accurate financial tracking. and maintained receipts.
Assistant Office Manager
Garden City Feedyard
Garden City, Kansas
1998 - 2001
Managed office records for Garden City Feedyard, ensuring accuracy of invoices, files, and reports.
Coordinated schedules among yard operations, office staff, and delivery teams to optimize workflow.
Developed and maintained efficient systems for filing records, reports, and documents to enhance accessibility.
Entered daily data into office systems for billing, orders, and attendance.
Responded to customer inquiries via phone, providing information and assistance. and routed questions to feedyard staff and supervisors.
Resolved issues in a timely manner while maintaining excellent customer service standards.
Welcomed visitors at the front desk, ensuring a friendly and professional atmosphere. in a professional manner and provided assistance.
Provided technical assistance related to computer applications used by the organization.
Coordinated with other supervisors, combining group efforts to achieve goals.