Melinda L. Slack
Oroville,CA
Summary
Dynamic leader with a proven track record at BMO Harris Bank, enhancing customer satisfaction and streamlining operations. Expert in consumer and business lending, with a knack for building strong client relationships. Excelled in staff training and regulatory compliance, significantly improving service standards and operational efficiency. Skilled in customer service and adept at fostering team collaboration. Highly skilled Sales and Service Manager with broad background in diverse industries. Proven record of improving customer satisfaction, sales growth and team performance through strategic planning and proactive problem-solving. Strengths include relationship building, staff training, product knowledge and goal setting. Past roles have led to significant improvements in operational efficiency and bottom-line results.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sales and Service Manager
BMO Harris Bank
Oroville, CA
09.2023 - Current
- Developed and implemented strategies for increasing customer satisfaction.
- Monitored daily sales performance and adjusted staff schedules accordingly.
- Analyzed customer feedback to identify areas of improvement in services and products.
- Provided training for new team members on customer service processes and procedures.
- Reviewed employee performance and provided constructive feedback to ensure optimal results.
- Assisted customers with product selection, order placement, delivery follow-up, billing inquiries.
- Established customer service standards, policies, and procedures.
- Maintained accurate records of customer interactions, transactions, account information.
- Resolved escalated customer complaints in a timely manner.
Assistant Branch Manager
Bank of The West
Oroville, CA
05.1999 - 09.2023
- Excellent customer service
- New Account opening both business and personal
- Clerical Filing
- Knowledge of both personal and business loans
- Computer skills
- Typing
- Cash handling
- Sales
- Operations Foreign Currency Purchase
- Wires
- Phone Etiquette
- Knowledge of consumer and business lending including Commercial Real Estate Professional
- Balancing Bank records
- Review and implement current regulations
- Eager to Learn
- Team Player
- Organized
- Knowledge of Companies Policies and Procedures
- Prompt
- Ethical
- Computer skills
- Typing
- Sales Operations
- Excel
- Microsoft 365
- Provided training to new employees on company policies and procedures.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
Cna/HHA
California Health Care
Chico, CA
04.1994 - 05.1999
- Assist with patient's assessment and care planning
- Assist patients in meeting nutrition and elimination needs, patients mobility needs and daily needs
Education
GED -
Oroville Adult Education
Oroville, CA01.1991
Business Management
Butte College
Skills
- Customer Service Oriented
- Strong Customer Relationship Skills
- Work well with High Profile Clients
- Due diligent in daily work
- Exceptional at opening new accounts
- Proficient knowledge in consumer and business lending
- Knowledgeable in branch operations
- Comfortable making outside sales calls
- Eager to share knowledge and help others
- Sales operations
- Client acquisition
- Staffing coordination
- Information Security
- Regulatory Compliance
- Call Monitoring
- Performance Evaluations
- New Hire Training
Certification
- Notary Seal
- Medallion Training and Authority
- NMLS Certified
Accomplishments
- I have been to The Circle of Excellence 6 times during my Career with Bank Of the West.
- I am also attending the Leadership Training offered through Bank of The West.
- Currently enroll at Butte College for Business Management.
Timeline
Sales and Service Manager
BMO Harris Bank
09.2023 - Current
Assistant Branch Manager
Bank of The West
05.1999 - 09.2023
Cna/HHA
California Health Care
04.1994 - 05.1999
GED -
Oroville Adult Education
Business Management
Butte College
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