20+ years in Customer Service Excellent clerical skills, receptionist, scheduling, multi-tasking, filing and data entry Computer experience: Microsoft Word, Excel, Outlook, Internet.
Ability to learn quickly on all types of interoffice software
Proven to handle tasks while working in a fast pace environment.
Can work independently or as a team player
Well organized and extremely dependable.
Work History
Timekeeper
4 Years 4 Months
Texas Health Resources | 04.2022 - Current
Verified timekeeping records and handled any discrepancies with employees.
Assist department managers as needed with PeopleSoft by maintaining positive customer service.
Processed employee forms and managed benefits and leave time.
Track various payroll reports, conflict reports, PTO reports, missed punches and tardy reports and correct as needed
Track FMLA, LOA, ADA and all other code types
Escalate systematic issues, discrepancies, or compliance risks to the Leave Program Manager, accompanied by documented findings.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Knowledge of Excel, Word and Outlook
Licensed Nail Technician/Company Owner
10 Years 5 Months
Melinda's Place / Owner | 03.2016 - Current
Business acumen, manage all features of business and pay attention to detail.
Collaborate with clients to ensure delivery of efficient high-quality service Budget Skills, count, deposit money collected, keeping track with Microsoft Excel Organizational Skills, Problem Solving Provide excellent customer service to clients Retain and manage payments. Maintain master appointment calendar covering all customer visits, employee schedules and special events Prepare nail beds and cuticles, shape nails and apply polish for over 8 customers on a daily basis Record weekly supply and inventory needs and make regular orders worth $250.
Warehouse Package Handler
10 Months
FedEx Express | 10.2020 - 08.2021
Physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc. in a safe and efficient manner.
Train new hires.
Safety Secretary which includes a draft of minutes and prepare meeting minutes in final format.
Receptionist Clerk (20 Hours)
1 Year 8 Months
TWFG Insurance | 03.2019 - 11.2020
Answered multi-line phone system, managed over 50 customers calls per day, inquiries and transfer calls to correct departments and personnel
Greeted guests at front desk and engage in pleasant conversations while managing check-in process
Performed copying, scanning, filing, typing data entry using a personal computer and applications such as MS Word, Excel, verified data entered was accurate, and resolved discrepancies as necessary
Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Maintain legal and confidential documents
Administrative Assistant (40 Hours)
5 Years
Larry Lyle Homes | 01.2013 - 01.2018
Assisted and provided administrative and clerical duties
Scheduled meetings, Performed scanning, copying, filing, typing, data entry using a personal computer and applications such as Microsoft Word, Excel, while maintaining the highest level of confidentiality
Served as a receptionist, administrative coordinator and initial contact for owner of company
Processed all incoming and outgoing work orders
Prepare legal documents
Provided excellent Customer Service for clients
Proficient in administering Expense Reports using Microsoft Excel
Maintained all inventory control and products using Microsoft Excel
Prepared, managed and reviewed legal documents for all incoming and outgoing contracts
Reviewed and verified all financial contracts for payment verification and prioritize for mail out
Reviewed legal guidelines for processing documents and correspondence prior to submission to the court per attorney request
Professional Nail Technician (45 Hours)
26 Years 9 Months
Lady's Secrets | 06.1989 - 03.2016
Supported the owner and grow the salon
Collaborated with clients to ensure the delivery of efficient, high-quality service
Provided outstanding customer service
Sales
Inventory
Education
High School Diploma
Trimble Technical High School | Fort Worth, TX | 1985
Ogle School of Hair, Skin & Nails - Hurst | Hurst, TX | 06-1987
Some College (No Degree)
Tarrant County College - Northeast Campus | Hurst, TX