Melinda Martinez
Edgewood,TX
Summary
Dynamic Office Manager with extensive experience at Reliable Metal Buildings, excelling in customer service and organizational skills. Proven track record in streamlining operations and enhancing customer relations. Bilingual communicator adept at translating complex information, ensuring seamless interactions, and fostering a collaborative work environment. Committed to achieving operational excellence and employee satisfaction.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Manager
Reliable Metal Buildings
02.2024 - 04.2025
This was originally MetalTex Buildings - Owner bought partner out
Over view whole production shop and office
Data entry of checking incoming orders and reviewing orders
Confirm new orders
Make routes on orders sites that are ready to install metal units
Post payments
Take payments to bank
Assist dealers with questions to help sell metal units
Assist customers with questions and problems
Assist employees in office and outside with problems
Help with pay roll
Pay vendors
Office Manager
MetalTex Buildings
09.2022 - 02.2024
Partners changed one bought the other one out.
Over view of the whole production office and shop
Data entry of incoming orders & reviewing the orders
Confirm new orders
Make routes for orders sites that are ready to install metal units
Post payments
Take payments to bank
Assist dealers with questions to help sell buildings
Assist customer with questions and problems
Assist employees with questions and problems
Help with payroll
Pay vendors
Translate for employees, customers
Office Assistant
Safeguard Metal Buildings
05.2021 - 09.2022
Answered phones
Translated for customers, employees
Helped customers
Cashed out installers
Assisted shop manager with getting paperwork ready for runs for installers to load
Helped obtain permits
Emailed customer generic site plans to get permits
Scheduling Manager
Texwin Carports
06.2017 - 03.2021
Managed 6 ladies & 22 installers
Reviewed new orders for special components
Reviewed routes that were made by to go out to shop for production
Translated from employees and customers
Helped customers with questions or problems
Customer Service Representative
Pioneer Communications
09.2011 - 06.2017
Answered phone
Assisted customers with payments, questions
Assisted customers with new services or existing services for land line phones, cable, internet
Took deposits to bank
Help set up routers
Traveled to different towns to help cover when needed
Help translate for Hispanic customers
Education
Hugoton High School Academy
Hugoton, KS05-2002
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Employee supervision
- Staff hiring
- Administrative oversight
- Employee training
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Reliable Metal Buildings
02.2024 - 04.2025
Office Manager
MetalTex Buildings
09.2022 - 02.2024
Office Assistant
Safeguard Metal Buildings
05.2021 - 09.2022
Scheduling Manager
Texwin Carports
06.2017 - 03.2021
Customer Service Representative
Pioneer Communications
09.2011 - 06.2017
Hugoton High School Academy
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