Shannon Palmer
Edgewood,TX
Summary
Accomplished Director of Nursing at Dignity Hospice, adept in leadership and critical thinking. Spearheaded quality improvement initiatives and nurtured staff development, significantly enhancing patient care. Proven expertise in nurse education and fostering strong relationships, ensuring high standards of healthcare delivery.
Overview
6
6
years of professional experience
Work History
Director of Nursing
Dignity Hospice
10.2024 - Current
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Planned and assigned workload to 30-person nursing staff to direct patient care.
- Identified department issues to recommend corrective actions.
- Established new policies and updated existing policies to improve standard of care for patients.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
Hospice Case Manager
Dignity Hospice
07.2022 - 10.2024
- Developed individualized patient care plans, addressing physical, emotional, and spiritual needs of patients and families.
- Mentored new hospice case managers, sharing insights and best practices to ensure high-quality care delivery.
- Served as an advocate for patients'' rights and preferences throughout the end-of-life care process, promoting dignity and autonomy.
- Educated patients and families on disease progression and available resources, fostering a sense of empowerment and informed decisionmaking.
- Conducted in-home visits to provide supportive services.
- Managed caseload to satisfy multiple patients with diverse needs.
Hospice Case Manager
Alinea Hospice
03.2019 - 07.2022
- Developed individualized patient care plans, addressing physical, emotional, and spiritual needs of patients and families.
- Mentored new hospice case managers, sharing insights and best practices to ensure high-quality care delivery.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Nursing
University of Texas At Arlington
Arlington, TX11.2024
Associate of Science - Nursing
Trinity Valley Community College
Kaufman, TX05.2021
Associate of Arts - Psychology
Trinity Valley Community College
Terrell, TX05.2016
Skills
- Nurse Education and Training
- Leadership and Guidance
- Quality Improvement
- Strong Work Ethic
- Staff recruitment and retention
- Staff Scheduling
- Critical Thinking
- Relationship Building
- Shift Scheduling
- Direct Patient Care
- Supply monitoring
- HIPAA Regulations
Timeline
Director of Nursing
Dignity Hospice
10.2024 - Current
Hospice Case Manager
Dignity Hospice
07.2022 - 10.2024
Hospice Case Manager
Alinea Hospice
03.2019 - 07.2022
Bachelor of Science - Nursing
University of Texas At Arlington
Associate of Science - Nursing
Trinity Valley Community College
Associate of Arts - Psychology
Trinity Valley Community College
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