Melinda Massey
Pensacola,FL
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Southern Hospitality LLC
10.2023 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Director of Sales
Certified Hospitality
08.2021 - 07.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased guests satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Established pricing strategies to maintain competitive pricing and maximize profits.
Store Manager
Cato Corporation
07.2018 - 07.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
Compton and Son Appliances, LLC
06.2004 - 04.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Guest Services Manager
Ford (Astro Ford)
01.1998 - 03.2003
- Leveraged customer feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
- Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
- Coordinated special events on-property and off property.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Increased repeat business through exceptional service, loyalty program promotion, and personalized follow-up communications.
- Implemented staff training programs to reinforce customer service skills and elevate overall performance.
Assistant Manager Guest Services
Isle of Capri Casino
01.1996 - 03.1998
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the guest experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to guests, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Hancock North Central
05.1988
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in 20% growth of customer base.
- Achieved Admin certification in new software for guest satisfaction and trained staff.
Certification
Hilton Certification - All management/leadership courses
SalesForce Management Certification
CPR Certification
Timeline
General Manager
Southern Hospitality LLC
10.2023 - 04.2024
Director of Sales
Certified Hospitality
08.2021 - 07.2023
Store Manager
Cato Corporation
07.2018 - 07.2021
Operations Manager
Compton and Son Appliances, LLC
06.2004 - 04.2016
Guest Services Manager
Ford (Astro Ford)
01.1998 - 03.2003
Assistant Manager Guest Services
Isle of Capri Casino
01.1996 - 03.1998
High School Diploma -
Hancock North Central
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