Summary
Overview
Work History
Education
Skills
Certification
Timeline

Melinda Massey

Pearl,MS

Summary

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

28
28
years of professional experience
1
1
Certification

Work History

General Manager

Southern Hospitality LLC
10.2023 - 04.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Assistant General Manager

Certified Hospitality
08.2021 - 07.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased guests satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.

Store Manager

Cato Corporation
07.2018 - 07.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Assisted in recruiting, hiring and training of team members.

Operations Manager

Compton and Son Appliances, LLC
06.2004 - 04.2016
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Guest Services Manager

Ford (Astro Ford)
01.1998 - 03.2003


  • Leveraged customer feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
  • Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
  • Led weekly team meetings to communicate upcoming promotions and current metrics.
  • Coordinated special events on-property and off property.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Increased repeat business through exceptional service, loyalty program promotion, and personalized follow-up communications.
  • Implemented staff training programs to reinforce customer service skills and elevate overall performance.

Assistant Manager Guest Services

Isle of Capri Casino
01.1996 - 03.1998
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized environment to enhance the guest experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to guests, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

High School Diploma -

Hancock North Central, Pass Christian, MS
05.1988

Skills

  • Problem Resolution
  • Operations Management
  • Efficient multi-tasker
  • Time Management
  • Staff Management
  • Customer Relations
  • Relationship Building
  • Staff training/development
  • Inventory Control
  • Employee Scheduling
  • Verbal and written communication
  • Staff Development
  • P&L Management
  • Motivation
  • Deadline-oriented
  • Customer Relationship Management
  • Networking abilities

Certification

Hilton Certification - All management/leadership courses

SalesForce Management Certification

CPR Certification

Timeline

General Manager - Southern Hospitality LLC
10.2023 - 04.2024
Assistant General Manager - Certified Hospitality
08.2021 - 07.2023
Store Manager - Cato Corporation
07.2018 - 07.2021
Operations Manager - Compton and Son Appliances, LLC
06.2004 - 04.2016
Guest Services Manager - Ford (Astro Ford)
01.1998 - 03.2003
Assistant Manager Guest Services - Isle of Capri Casino
01.1996 - 03.1998
Hancock North Central - High School Diploma,
Melinda Massey