Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELINDA MATONIS

FORT MEADE,Florida

Summary

Dynamic and results-oriented professional with proven problem-solving abilities and exceptional customer support experience at Primo Water. Skilled in data entry and call control, adept at resolving complex issues and enhancing client satisfaction. Recognized for building strong customer relationships and improving operational efficiency in high-pressure environments.

Overview

16
16
years of professional experience

Work History

Call Center Representative

Primo Water
11.2018 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Sales Associate

JCPenney
11.2008 - 07.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Did Not Receive - Liberal Arts

Hunter College
New York, NY

Diploma - Creative Writing

John Bowne High School
New York, NY

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Verbal and written communication
  • Communicating with clients
  • Call control
  • Answering questions

Timeline

Call Center Representative

Primo Water
11.2018 - Current

Sales Associate

JCPenney
11.2008 - 07.2016

Did Not Receive - Liberal Arts

Hunter College

Diploma - Creative Writing

John Bowne High School
MELINDA MATONIS